Kampyle
Kampyle is a customer experience management platform that allows businesses to gather feedback from customers through surveys, polls, and feedback forms on their website. It provides insights to improve products, services and experiences.
feedback
surveys
customer-service
Kampyle: Customer Experience Management Platform
Gather customer feedback through surveys, polls, and website forms, then get actionable insights to enhance products, services, and overall experiences.
What is Kampyle?
Kampyle is a robust customer experience management and voice of customer platform aimed at helping businesses improve customer satisfaction. It enables companies to easily create and manage feedback surveys, polls, and forms on their websites to gather insights directly from customers and website visitors.
Some key features of Kampyle include:
- Easy drag and drop editor to create a variety of feedback forms including NPS surveys, CSAT surveys, website polls, and more
- Advanced targeting and distribution options to send forms and surveys to specific visitor segments
- Real-time feedback dashboard showing key metrics and satisfaction scores
- Powerful analytics to analyze survey responses by segment and measure trends
- Integration with popular services like Salesforce, Zendesk, Slack, and more
- Multichannel delivery across web, email, SMS, and messengers
Overall, Kampyle is an excellent platform for businesses looking to actively listen to their customers, understand expectations better, and take relevant actions to improve customer experience as well as products and services. The actionable insights help retain customers and increase loyalty in the long run.
Kampyle Features
Features
- Website surveys
- In-app surveys
- Feedback forms
- NPS surveys
- Live chat
- Session replay
- Heatmaps
- A/B testing
- Analytics
Pricing
- Freemium
- Subscription-Based
Pros
Easy to use interface
Detailed analytics and reports
Integrates with many platforms
Good customer support
Customizable surveys
Helps improve customer experience
Cons
Can get expensive for larger businesses
Limited custom coding options
Survey response rates can be low
Steep learning curve initially
Official Links
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