Feedback Lite
Feedback Lite is a lightweight customer feedback software designed for small businesses. It allows collecting customer reviews, analyzing feedback data to uncover insights, and managing customer interactions from a single dashboard. The tool is easy to set up and use without much
reviews
feedback
customer-service
analytics
Feedback Lite: Lightweight Customer Feedback Software
Collect customer reviews, analyze feedback data, and manage customer interactions from a single dashboard with Feedback Lite, a user-friendly solution for small businesses.
What is Feedback Lite?
Feedback Lite is a customer feedback software tailored for small businesses looking for an affordable yet powerful solution to manage customer interactions. Here are some key features of Feedback Lite:
- Collect customer reviews & feedback across various channels like email, web forms, SMS surveys
- Sentiment analysis to automatically detect positive, negative & neutral feedback
- Insights through customized reports to understand customer pain points & improve weak areas
- Survey builder to create NPS, CSAT, brand surveys to measure customer satisfaction
- Team inbox to collaborate with colleagues to handle customer queries
- Integrations with popular apps like Shopify, WooCommerce, MailChimp among others
- Custom branding of surveys to reflect your business name and logo
- Scalable pricing plans to suit small or medium-sized businesses
In summary, Feedback Lite punches above its weight class despite being a lightweight tool. It packs in all core features needed for gathering actionable customer insights without unnecessary complexity. Easy to use DIY setup makes it perfect for solopreneurs, startups and fast-growing online businesses.
Feedback Lite Features
Features
- Collect customer feedback via email surveys
- Analyze feedback data to identify key trends
- Manage customer interactions from a central dashboard
- Lightweight and easy to use interface
- Integrates with popular apps like Slack and Zendesk
- Customizable survey templates
- Real-time feedback monitoring
Pricing
- Freemium
- Subscription-Based
Pros
Simple and intuitive interface
Affordable pricing
Quick setup
Good for small businesses
Cons
Limited features compared to advanced tools
Less customization options
Basic analytics and reporting
Official Links
The Best Feedback Lite Alternatives
Top Business & Commerce and Customer Feedback and other similar apps like Feedback Lite
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