Opinionlab
Opinionlab is a customer experience management software that allows businesses to collect feedback across various channels like email and web surveys. It analyzes the feedback data to identify key metrics and insights.
survey
feedback
analytics
Opinionlab: Customer Experience Management Software
A software solution for collecting and analyzing customer feedback across various channels, helping businesses gain valuable insights to improve their services.
What is Opinionlab?
Opinionlab is a robust customer experience management software designed to help businesses gather and analyze customer feedback through surveys and reviews. It allows companies to collect feedback across various channels including email, web, and SMS surveys, review sites, social media, and more.
Key features of Opinionlab include:
- Customizable feedback forms and surveys to target different customer segments
- Automated distribution and trigger-based delivery of surveys via email, web intercept, SMS, QR codes etc.
- Advanced analytics and reporting to surface key metrics, uncover trends, and identify areas for improvement
- Integration capabilities with CRM systems and communication tools
- Role-based dashboards to share insights across teams
- Survey automation, targeted distribution, and workflow management
By centralizing multiple feedback channels into one system, Opinionlab provides businesses complete visibility into the customer journey. Its rich analytics allow brands to turn customer feedback data into actionable insights that can drive improvements in products, services and experiences. The goal is to help retain customers, fuel growth through referrals, and elevate brand reputation.
Opinionlab Features
Features
- Collects customer feedback via email, web, and SMS surveys
- Analyzes feedback data to identify key metrics and insights
- Integrates with CRM systems like Salesforce and Zendesk
- Provides dashboards and reports to track metrics over time
- Allows segmentation of data based on attributes
- Automates workflow for sending surveys and alerts
Pricing
- Subscription-Based
Pros
Easy to create and send surveys
Powerful analytics and reporting
Integrates feedback data with CRM systems
Identifies key metrics and trends
Customizable dashboards
Automates feedback collection process
Cons
Steep learning curve
Complex pricing tiers
Additional fees for more advanced features
Limited customization options
No offline survey options
Requires technical expertise to set up
Official Links
The Best Opinionlab Alternatives
Top Business & Commerce and Customer Feedback and other similar apps like Opinionlab
Here are some alternatives to Opinionlab:
Suggest an alternative ❐
SurveyMonkey
SurveyMonkey is one of the world's leading online survey platforms, enabling individuals and organizations to create and distribute professional online surveys and analyze results quickly and easily. Founded in 1999, SurveyMonkey offers users a variety of features and capabilities:User-friendly drag-and-drop survey builder with a variety of customizable templates, designs, and...
Trustpilot
Trustpilot is an online review platform founded in 2007 that allows customers to leave reviews and ratings for businesses. It operates across several countries and has over 30 million reviews. Key features of Trustpilot include:Customers can leave star ratings out of 5 and write reviews detailing their experiences with a...
EUSurvey
EUSurvey is an open-source online survey and questionnaire tool developed and maintained by the European Commission. It allows users to create and publish professional-looking online surveys and questionnaires quickly and easily. Some key features of EUSurvey include:Customizable survey themes and templates - Choose from a variety of templates and color...
SurveyJS
SurveyJS is an open-source JavaScript library for building beautiful online surveys, quizzes, polls, and questionnaires. Some key features include:Lots of built-in question types like text, multiple choice, rating, matrix, etc.Support for complex survey logic and pipingResponsive themes and UI customizationMulti-language supportData validation and error handlingWorks well across devices and screen...
Zoho Survey
Zoho Survey is an online survey and form builder software designed to help users create, send, and analyze surveys and questionnaires for market research, customer satisfaction tracking, employee feedback, and more.Key features of Zoho Survey include:Drag-and-drop survey builder with over 20 question types including single choice, multiple choice, ratings, matrix,...
Engageform
Engageform is an easy-to-use online form and survey builder that enables users to quickly create customized forms, surveys, quizzes, polls, and more. It has an intuitive drag-and-drop form builder interface that allows anyone to build professional looking forms without coding. Users can add various form elements like text fields, checkboxes,...
Get Satisfaction
Get Satisfaction is a customer engagement and experience platform designed to help companies build better relationships with their customers. It allows brands to have conversations with customers right on their website, mobile app or social media channels.Some key features of Get Satisfaction include:Public customer community - Customers can ask questions,...
SurveyLab
SurveyLab is an intuitive survey software and questionnaire builder used by market researchers, HR professionals, event organizers, educators, and more to get feedback fast. It allows anyone to create professional online surveys via an easy-to-use drag-and-drop form builder, with no coding required.With SurveyLab, users can choose from a variety of...
Survio
Survio is an user-friendly online survey software and questionnaire tool used by market researchers, academic researchers, HR managers, students, bloggers and more to create surveys, distribute them, collect responses and analyze results.Key features include:Variety of professional, customizable survey templatesDrag & drop survey builder with different question types including single/multiple choice,...
TrustSpot
TrustSpot is a software platform designed to help businesses manage customer reviews. It allows companies to easily collect, display, and leverage customer reviews and testimonials on their website and other marketing channels.Some key features of TrustSpot include:Review collection - Businesses can add review widgets to their site allowing customers to...
Foresee
Foresee is a proprietary customer experience analytics platform designed to provide insights into how customers interact with a website, mobile apps, Internet of Things devices, and more. Foresee specializes in measuring metrics related to customer satisfaction, engagement, loyalty, and the overall digital customer experience.The Foresee platform is centered around their...
Feedback Lite
Feedback Lite is a customer feedback software tailored for small businesses looking for an affordable yet powerful solution to manage customer interactions. Here are some key features of Feedback Lite:Collect customer reviews & feedback across various channels like email, web forms, SMS surveysSentiment analysis to automatically detect positive, negative &...
FindShop
FindShop is an all-in-one ecommerce platform designed for small and medium-sized businesses to create professional online stores without needing advanced technical skills. With FindShop, entrepreneurs can quickly set up a customized online store, upload products, process payments, track inventory, fulfill orders, and market to customers.Key features of FindShop include:Attractive store...
A Better Brand
A Better Brand is an all-in-one branding and design platform aimed at entrepreneurs, small business owners, bloggers, and freelancers who want to create a professional brand identity and marketing materials without needing advanced design skills.It provides access to professionally-designed brand identity templates, logo makers, website builders, business card designers, packaging...
PaperSurvey.io
PaperSurvey.io is a powerful yet easy-to-use online survey and form building application. It enables users to quickly create surveys, quizzes, registration forms, and more using a intuitive drag-and-drop builder.Some key features of PaperSurvey.io include:Various customizable survey themes and templates to choose fromAdvanced logic options like skip logic, branching, randomization, and...
Wantoo.io
Wantoo.io is a customer feedback software designed to help businesses better understand and act on customer needs. It includes the following key features:Feedback collection - Wantoo provides various channels to gather customer feedback including in-app surveys, email surveys after purchases/support issues, feedback widgets on websites, and review collection from review...
