Wantoo.io
Wantoo.io is a software that helps businesses manage customer feedback. It allows companies to gather feedback through surveys and reviews, analyze it to identify key insights, and take action to improve products, services and experiences.
survey
review
feedback-management
customer-experience
Wantoo.io: Customer Feedback Management
Wantoo.io helps businesses gather customer feedback through surveys and reviews, analyze it for key insights, and take action to improve products, services, and experiences.
What is Wantoo.io?
Wantoo.io is a customer feedback software designed to help businesses better understand and act on customer needs. It includes the following key features:
- Feedback collection - Wantoo provides various channels to gather customer feedback including in-app surveys, email surveys after purchases/support issues, feedback widgets on websites, and review collection from review sites.
- Analytics - The software analyzes all collected feedback to surface key trends, pain points and opportunities. This includes text analysis to automatically tag and categorize large volumes of feedback.
- Integration - Wantoo integrates with popular business systems like support desks, product analytics tools, marketing automation platforms etc. to enrich customer data.
- Reporting - Users get access to standard and custom reports to share insights across the organization and inform strategy and operations.
- Workflow automation - The software helps businesses take action on feedback through workflow automation. For example, automatically routing negative reviews to support reps or adding feature requests to product roadmaps.
In summary, Wantoo.io focuses on making it easy for businesses to leverage customer feedback, understand needs andpreferences, and take meaningful actions to drive improvements.
Wantoo.io Features
Features
- Feedback collection
- Feedback analysis
- Action planning
- Integration with other tools
Pricing
- Freemium
Pros
Easy to use interface
Powerful analytics and reporting
Customizable surveys
Automated workflows
Cons
Can be pricey for small businesses
Mobile app needs improvement
Limited customization in free plan
Official Links
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