Foresee

Foresee: Customer Experience Analytics Platform

A cutting-edge analytics platform that measures customer satisfaction, engagement, and loyalty through website or mobile app interactions, providing valuable insights for businesses.

What is Foresee?

Foresee is a proprietary customer experience analytics platform designed to provide insights into how customers interact with a website, mobile apps, Internet of Things devices, and more. Foresee specializes in measuring metrics related to customer satisfaction, engagement, loyalty, and the overall digital customer experience.

The Foresee platform is centered around their proprietary Foresee Experience Index (FXI), which consolidates customer experience data into a single score from 1-100. This allows companies to benchmark performance against competitors and track changes over time. The FXI score is calculated from factors like ease of navigation, page load times, ability to find desired content, visual appeal, likelihood to return or recommend, and more.

Foresee uses a combination of methodologies to gather customer experience data across digital touchpoints, including survey interception, text analytics, and passive listening. This allows them to connect experience data directly to business outcomes. Their dashboards and reporting tools allow companies to slice and dice data in a variety of ways to uncover insights and opportunities related to conversion, subscription rates, customer retention and more.

Some of the key features and capabilities of Foresee include real-time data and alerts, integration with other Martech platforms, role-based reporting for stakeholders company-wide, and the ability to gather feedback across any digital touchpoint. Foresee positions itself as an enterprise-level CX analytics solution suitable for large organizations.

Foresee Features

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