Glassbox Digital

Glassbox Digital

Glassbox Digital is a customer experience analytics platform that allows companies to analyze customer journeys across websites and mobile apps. It uses session replay and visualization to help understand customer behavior.
Ai Tools & Services Customer Analytics
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Glassbox Digital alternatives ➤

Glassbox Digital: Customer Experience Analytics

Customer experience analytics platform for analyzing customer journeys across websites and mobile apps with session replay and visualization tools.

What is Glassbox Digital?

Glassbox Digital is a customer experience analytics platform designed to help businesses understand customer behavior across digital channels. It captures session recordings and applies AI and machine learning to analyze customer journeys across websites, mobile apps, and other digital touchpoints.

Key features of Glassbox include:

  • Session replay - Records actual sessions across website and apps to see exactly what customers are doing.
  • Heatmaps - Visualize clicks, taps, and other interactions to see usage patterns.
  • Session analytics - Analyze session paths, funnel performance, scroll depth, and more.
  • AI-powered insights - Uses machine learning to automatically detect patterns and surface issues impacting customers.
  • Integration with other tools - Integrates with platforms like Salesforce, Zendesk, and Tableau to connect customer experience with other data.

Glassbox enables companies to identify usability issues, find conversion blockers, monitor Journey IQ metrics, analyze abandonment points, and optimize customer experiences. It is used by organizations in industries like retail, banking, insurance, telecom, and travel.

Glassbox Digital Features

Features

  1. Session replay
  2. Heatmaps
  3. Form analytics
  4. Funnel visualization
  5. Customer segmentation

Pricing

  • Subscription-Based

Pros

Detailed customer journey analysis

Integration with many data sources

Powerful visualization capabilities

Cons

Can be complex to set up and use

Expensive compared to some alternatives

Official Links

Official Website
https://www.glassboxdigital.com

The Best Glassbox Digital Alternatives

Top Ai Tools & Services and Customer Analytics and other similar apps like Glassbox Digital

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