Feedbackify vs HelpShift

Struggling to choose between Feedbackify and HelpShift? Both products offer unique advantages, making it a tough decision.

Feedbackify is a Business & Commerce solution with tags like feedback, survey, polls, nps, drag-and-drop, advanced-logic, integrations.

It boasts features such as Drag & drop survey builder, Advanced skip logic, Custom branding, Multi-language support, Real-time analytics, Custom reports, Data exports, Email notifications, Webhooks, Zapier integration, Slack integration, Google Sheets integration, Microsoft Teams integration, HubSpot integration, Salesforce integration, API access and pros including Intuitive drag and drop builder, Powerful advanced logic, Great for gathering customer feedback, Many integration options, Real-time analytics, Customizable branding and themes, Robust reporting capabilities.

On the other hand, HelpShift is a Online Services product tagged with help-desk, knowledge-base, selfservice, multichannel, inapp-messaging, email, web, social-media.

Its standout features include In-app support, Knowledge base, Conversation automation, Analytics and reporting, Multi-channel support, API integrations, Ticketing system, Live chat, and it shines with pros like Easy to use interface, Robust feature set, Scales to support large volumes, Integrates with many platforms, Provides omni-channel support, Offers flexible pricing plans.

Feature	Feedbackify	HelpShift
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Online Services

Product Overview

Feedbackify

Description: Feedbackify is a feedback and survey software that allows users to easily create surveys, polls, NPS surveys to collect customer and employee feedback. It has drag and drop survey builder, advanced logic, and integrations with popular apps.

HelpShift

Description: HelpShift is a customer service platform that provides help desk software, knowledge base software, and in-app self-service support. It allows companies to deliver customer support across multiple channels like in-app messaging, email, web, social media, and more. HelpShift streamlines support operations and improves customer satisfaction.

Key Features Comparison

Feedbackify Features

• Drag & drop survey builder
• Advanced skip logic
• Custom branding
• Multi-language support
• Real-time analytics
• Custom reports
• Data exports
• Email notifications
• Webhooks
• Zapier integration
• Slack integration
• Google Sheets integration
• Microsoft Teams integration
• HubSpot integration
• Salesforce integration
• API access

HelpShift Features

• In-app support
• Knowledge base
• Conversation automation
• Analytics and reporting
• Multi-channel support
• API integrations
• Ticketing system
• Live chat

Pros & Cons Analysis

Feedbackify

Pros

• Intuitive drag and drop builder
• Powerful advanced logic
• Great for gathering customer feedback
• Many integration options
• Real-time analytics
• Customizable branding and themes
• Robust reporting capabilities

Cons

• Can get pricey for larger teams
• Mobile app could be better
• Some more advanced features require developer skills

HelpShift

Pros

• Easy to use interface
• Robust feature set
• Scales to support large volumes
• Integrates with many platforms
• Provides omni-channel support
• Offers flexible pricing plans

Cons

• Can be pricey for smaller teams
• Setup and configuration can be complex
• Lacks some advanced customization options
• Reporting capabilities could be better
• Support for newer messaging channels lacking

Pricing Comparison

Feedbackify

• Freemium
• Subscription-Based

HelpShift

• Freemium
• Subscription-Based