UserVoice vs HelpShift

Struggling to choose between UserVoice and HelpShift? Both products offer unique advantages, making it a tough decision.

UserVoice is a Business & Commerce solution with tags like feedback, helpdesk, analytics.

It boasts features such as Idea forums, Helpdesk ticketing, Customer support analytics, Feedback collection, Bug reporting, Feature requests and pros including Easy to set up and use, Good integration options, Scales well for large companies, Good analytics and reporting, Improves customer engagement.

On the other hand, HelpShift is a Online Services product tagged with help-desk, knowledge-base, selfservice, multichannel, inapp-messaging, email, web, social-media.

Its standout features include In-app support, Knowledge base, Conversation automation, Analytics and reporting, Multi-channel support, API integrations, Ticketing system, Live chat, and it shines with pros like Easy to use interface, Robust feature set, Scales to support large volumes, Integrates with many platforms, Provides omni-channel support, Offers flexible pricing plans.

Feature	UserVoice	HelpShift
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Online Services

Product Overview

UserVoice

Description: UserVoice is a customer feedback and helpdesk software that allows companies to collect feature requests, bug reports, and feedback from customers. It includes capabilities like idea forums, helpdesk ticketing, customer support analytics, and more.

HelpShift

Description: HelpShift is a customer service platform that provides help desk software, knowledge base software, and in-app self-service support. It allows companies to deliver customer support across multiple channels like in-app messaging, email, web, social media, and more. HelpShift streamlines support operations and improves customer satisfaction.

Key Features Comparison

UserVoice Features

• Idea forums
• Helpdesk ticketing
• Customer support analytics
• Feedback collection
• Bug reporting
• Feature requests

HelpShift Features

• In-app support
• Knowledge base
• Conversation automation
• Analytics and reporting
• Multi-channel support
• API integrations
• Ticketing system
• Live chat

Pros & Cons Analysis

UserVoice

Pros

• Easy to set up and use
• Good integration options
• Scales well for large companies
• Good analytics and reporting
• Improves customer engagement

Cons

• Can get expensive for larger teams
• Limited customization options
• Mobile app needs improvement
• Steep learning curve initially

HelpShift

Pros

• Easy to use interface
• Robust feature set
• Scales to support large volumes
• Integrates with many platforms
• Provides omni-channel support
• Offers flexible pricing plans

Cons

• Can be pricey for smaller teams
• Setup and configuration can be complex
• Lacks some advanced customization options
• Reporting capabilities could be better
• Support for newer messaging channels lacking

Pricing Comparison

UserVoice

• Freemium
• Subscription-Based

HelpShift

• Freemium
• Subscription-Based