Django Helpdesk
Django Helpdesk is an open source ticket and issue tracking system built with the Django web framework for Python. It helps manage, organize and respond to incoming requests and issues from end-users.
python
django
helpdesk
tickets
issues
Django Helpdesk: Open Source Ticket Tracking System
Django Helpdesk is an open source ticket and issue tracking system built with the Django web framework for Python. It helps manage, organize and respond to incoming requests and issues from end-users.
What is Django Helpdesk?
Django Helpdesk is an open source issue, ticket, and request tracking system built on the Django web framework for Python. It helps organizations efficiently manage, organize and respond to requests coming in from customers and end users.
Key features include:
- Customizable tickets with built-in workflow
- Email management & notifications
- Reporting and dashboards
- Role-based access control
- REST API for integration with other tools
- Works with major databases like PostgreSQL, MySQL, SQLite etc.
- Open source and self-hosted
Django Helpdesk allows companies to track issues from initial creation to resolution. It enables collaboration with automated notifications, predefined workflows, shared reports and more. The system improving customer support interactions and tasks internallly as well.
As an open source project, Django Helpdesk is customizable to meet the specific needs of organizations. It scales from small to large teams and integrates with business-critical platforms. Companies worldwide rely on Django Helpdesk for superior issue tracking capabilities.
Django Helpdesk Features
Features
- Ticket management
- SLA enforcement
- Knowledgebase integration
- User permissions
- Email piping
- Reporting
Pricing
- Open Source
Pros
Open source
Customizable
Integrates with Django
Active community support
Cons
Steep learning curve
Limited native mobile support
Can be resource intensive for large deployments
Official Links
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