osTicket vs Django Helpdesk

Struggling to choose between osTicket and Django Helpdesk? Both products offer unique advantages, making it a tough decision.

osTicket is a Business & Commerce solution with tags like open-source, ticket-system, customer-support, helpdesk-software.

It boasts features such as Ticket management, Email piping, Knowledgebase, SLA enforcement, Canned responses, Ticket filters, User roles and permissions, Multilingual support, REST API and pros including Open source and free, Easy to install and use, Highly customizable, Active community support, Scales for large organizations, Integrates with LDAP and Active Directory.

On the other hand, Django Helpdesk is a Development product tagged with python, django, helpdesk, tickets, issues.

Its standout features include Ticket management, SLA enforcement, Knowledgebase integration, User permissions, Email piping, Reporting, and it shines with pros like Open source, Customizable, Integrates with Django, Active community support.

Feature	osTicket	Django Helpdesk
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Development

Product Overview

osTicket

Description: osTicket is an open source ticket support system that allows companies to track, prioritize, and solve customer support tickets. It is lightweight, easy to set up, and enables efficient workflow.

Django Helpdesk

Description: Django Helpdesk is an open source ticket and issue tracking system built with the Django web framework for Python. It helps manage, organize and respond to incoming requests and issues from end-users.

Key Features Comparison

osTicket Features

• Ticket management
• Email piping
• Knowledgebase
• SLA enforcement
• Canned responses
• Ticket filters
• User roles and permissions
• Multilingual support
• REST API

Django Helpdesk Features

• Ticket management
• SLA enforcement
• Knowledgebase integration
• User permissions
• Email piping
• Reporting

Pros & Cons Analysis

osTicket

Pros

• Open source and free
• Easy to install and use
• Highly customizable
• Active community support
• Scales for large organizations
• Integrates with LDAP and Active Directory

Cons

• Limited reporting capabilities
• No native mobile apps
• Steep learning curve for advanced configurations
• Lacks some advanced features of paid solutions

Django Helpdesk

Pros

• Open source
• Customizable
• Integrates with Django
• Active community support

Cons

• Steep learning curve
• Limited native mobile support
• Can be resource intensive for large deployments

Pricing Comparison

osTicket

• Open Source
• Free

Django Helpdesk

• Open Source