Raiseaticket vs Django Helpdesk

Struggling to choose between Raiseaticket and Django Helpdesk? Both products offer unique advantages, making it a tough decision.

Raiseaticket is a Business & Commerce solution with tags like ticketing, itsm, service-desk, asset-management, knowledge-base.

It boasts features such as Ticket management, Asset tracking, Knowledge base, Purchase management, Reporting and pros including Easy to use interface, Automates IT processes, Centralized asset tracking, Customizable service catalog, Mobile access.

On the other hand, Django Helpdesk is a Development product tagged with python, django, helpdesk, tickets, issues.

Its standout features include Ticket management, SLA enforcement, Knowledgebase integration, User permissions, Email piping, Reporting, and it shines with pros like Open source, Customizable, Integrates with Django, Active community support.

Feature	Raiseaticket	Django Helpdesk
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Development

Product Overview

Raiseaticket

Description: Raiseaticket is a cloud-based IT service desk and asset management software. It allows companies to track IT assets, manage service requests, organize knowledge base articles, and automate IT processes. Key features include ticket management, asset tracking, knowledge base, purchase management, and reporting.

Django Helpdesk

Description: Django Helpdesk is an open source ticket and issue tracking system built with the Django web framework for Python. It helps manage, organize and respond to incoming requests and issues from end-users.

Key Features Comparison

Raiseaticket Features

• Ticket management
• Asset tracking
• Knowledge base
• Purchase management
• Reporting

Django Helpdesk Features

• Ticket management
• SLA enforcement
• Knowledgebase integration
• User permissions
• Email piping
• Reporting

Pros & Cons Analysis

Raiseaticket

Pros

• Easy to use interface
• Automates IT processes
• Centralized asset tracking
• Customizable service catalog
• Mobile access

Cons

• Can be pricey for small businesses
• Limited custom reporting
• Third-party integrations cost extra
• Steep learning curve initially

Django Helpdesk

Pros

• Open source
• Customizable
• Integrates with Django
• Active community support

Cons

• Steep learning curve
• Limited native mobile support
• Can be resource intensive for large deployments

Pricing Comparison

Raiseaticket

• Subscription-Based
• Pay-As-You-Go

Django Helpdesk

• Open Source