Raiseaticket vs Django Helpdesk

Struggling to choose between Raiseaticket and Django Helpdesk? Both products offer unique advantages, making it a tough decision.

Raiseaticket is a Business & Commerce solution with tags like ticketing, itsm, service-desk, asset-management, knowledge-base.

It boasts features such as Ticket management, Asset tracking, Knowledge base, Purchase management, Reporting and pros including Easy to use interface, Automates IT processes, Centralized asset tracking, Customizable service catalog, Mobile access.

On the other hand, Django Helpdesk is a Development product tagged with python, django, helpdesk, tickets, issues.

Its standout features include Ticket management, SLA enforcement, Knowledgebase integration, User permissions, Email piping, Reporting, and it shines with pros like Open source, Customizable, Integrates with Django, Active community support.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Raiseaticket

Raiseaticket

Raiseaticket is a cloud-based IT service desk and asset management software. It allows companies to track IT assets, manage service requests, organize knowledge base articles, and automate IT processes. Key features include ticket management, asset tracking, knowledge base, purchase management, and reporting.

Categories:
Business & Commerce It Service Management
ticketing itsm service-desk asset-management knowledge-base

Raiseaticket Features

  1. Ticket management
  2. Asset tracking
  3. Knowledge base
  4. Purchase management
  5. Reporting

Pricing

  • Subscription-Based
  • Pay-As-You-Go

Pros

Easy to use interface

Automates IT processes

Centralized asset tracking

Customizable service catalog

Mobile access

Cons

Can be pricey for small businesses

Limited custom reporting

Third-party integrations cost extra

Steep learning curve initially

Django Helpdesk

Django Helpdesk

Django Helpdesk is an open source ticket and issue tracking system built with the Django web framework for Python. It helps manage, organize and respond to incoming requests and issues from end-users.

Categories:
Development Issue Tracking
python django helpdesk tickets issues

Django Helpdesk Features

  1. Ticket management
  2. SLA enforcement
  3. Knowledgebase integration
  4. User permissions
  5. Email piping
  6. Reporting

Pricing

  • Open Source

Pros

Open source

Customizable

Integrates with Django

Active community support

Cons

Steep learning curve

Limited native mobile support

Can be resource intensive for large deployments