GoToHelpDesk.net vs ProProfs Help Desk

Struggling to choose between GoToHelpDesk.net and ProProfs Help Desk? Both products offer unique advantages, making it a tough decision.

GoToHelpDesk.net is a Business & Commerce solution with tags like help-desk, ticketing, it-support, ticket-management, knowledge-base, asset-tracking, automation, integration.

It boasts features such as Ticket management, Knowledge base, Asset tracking, Automations, Integrations and pros including Easy to use interface, Robust feature set for the price, Good for small to medium businesses, Mobile app for technicians, Customizable workflows.

On the other hand, ProProfs Help Desk is a Business & Commerce product tagged with help-desk, customer-support, ticketing-system, knowledge-base, customer-satisfaction, customer-experience.

Its standout features include Ticketing system to manage customer support requests, Knowledge base to provide self-service support, Customer satisfaction surveys, SLA and escalation management, Customizable support portal, Real-time analytics and reporting, and it shines with pros like Easy to set up and use, Flexible pricing options, Integrates with popular apps like Salesforce and Zendesk, Mobile access for agents, Robust feature set for the price.

Feature	GoToHelpDesk.net	ProProfs Help Desk
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

GoToHelpDesk.net

Description: GoToHelpDesk.net is a help desk and IT ticketing software designed for small and medium businesses. It offers features like ticket management, knowledge base, asset tracking, automations, integrations, and more.

ProProfs Help Desk

Description: ProProfs Help Desk is a cloud-based customer service software that allows companies to manage customer support tickets, self-service knowledge base, and customer satisfaction surveys. It aims to improve customer experience and agent productivity.

Key Features Comparison

GoToHelpDesk.net Features

• Ticket management
• Knowledge base
• Asset tracking
• Automations
• Integrations

ProProfs Help Desk Features

• Ticketing system to manage customer support requests
• Knowledge base to provide self-service support
• Customer satisfaction surveys
• SLA and escalation management
• Customizable support portal
• Real-time analytics and reporting

Pros & Cons Analysis

GoToHelpDesk.net

Pros

• Easy to use interface
• Robust feature set for the price
• Good for small to medium businesses
• Mobile app for technicians
• Customizable workflows

Cons

• Can be pricey for very small businesses
• Reporting and analytics could be better
• Support options are limited
• Lacks some advanced features of competitors

ProProfs Help Desk

Pros

• Easy to set up and use
• Flexible pricing options
• Integrates with popular apps like Salesforce and Zendesk
• Mobile access for agents
• Robust feature set for the price

Cons

• Can be pricey for larger teams
• Limited customization options
• Third-party integrations cost extra
• No native phone support

Pricing Comparison

GoToHelpDesk.net

• Subscription-Based

ProProfs Help Desk

• Freemium
• Subscription-Based