GoToHelpDesk.net vs osTicket

Struggling to choose between GoToHelpDesk.net and osTicket? Both products offer unique advantages, making it a tough decision.

GoToHelpDesk.net is a Business & Commerce solution with tags like help-desk, ticketing, it-support, ticket-management, knowledge-base, asset-tracking, automation, integration.

It boasts features such as Ticket management, Knowledge base, Asset tracking, Automations, Integrations and pros including Easy to use interface, Robust feature set for the price, Good for small to medium businesses, Mobile app for technicians, Customizable workflows.

On the other hand, osTicket is a Business & Commerce product tagged with open-source, ticket-system, customer-support, helpdesk-software.

Its standout features include Ticket management, Email piping, Knowledgebase, SLA enforcement, Canned responses, Ticket filters, User roles and permissions, Multilingual support, REST API, and it shines with pros like Open source and free, Easy to install and use, Highly customizable, Active community support, Scales for large organizations, Integrates with LDAP and Active Directory.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

GoToHelpDesk.net

GoToHelpDesk.net

GoToHelpDesk.net is a help desk and IT ticketing software designed for small and medium businesses. It offers features like ticket management, knowledge base, asset tracking, automations, integrations, and more.

Categories:
Business & Commerce Help Desk & Ticketing
help-desk ticketing it-support ticket-management knowledge-base asset-tracking automation integration

GoToHelpDesk.net Features

  1. Ticket management
  2. Knowledge base
  3. Asset tracking
  4. Automations
  5. Integrations

Pricing

  • Subscription-Based

Pros

Easy to use interface

Robust feature set for the price

Good for small to medium businesses

Mobile app for technicians

Customizable workflows

Cons

Can be pricey for very small businesses

Reporting and analytics could be better

Support options are limited

Lacks some advanced features of competitors

osTicket

osTicket

osTicket is an open source ticket support system that allows companies to track, prioritize, and solve customer support tickets. It is lightweight, easy to set up, and enables efficient workflow.

Categories:
Business & Commerce Customer Support
open-source ticket-system customer-support helpdesk-software

OsTicket Features

  1. Ticket management
  2. Email piping
  3. Knowledgebase
  4. SLA enforcement
  5. Canned responses
  6. Ticket filters
  7. User roles and permissions
  8. Multilingual support
  9. REST API

Pricing

  • Open Source
  • Free

Pros

Open source and free

Easy to install and use

Highly customizable

Active community support

Scales for large organizations

Integrates with LDAP and Active Directory

Cons

Limited reporting capabilities

No native mobile apps

Steep learning curve for advanced configurations

Lacks some advanced features of paid solutions