Support Hero

Support Hero is a customer service and help desk software that allows companies to manage customer support tickets, knowledge bases, and customer communication across multiple channels. It includes features like automated workflows, SLAs and reporting.

Support Hero alternatives ➤

What is Support Hero?

Support Hero is a cloud-based customer service and help desk software designed for companies that need to provide excellent customer support across multiple channels. Some key features of Support Hero include:

Multi-channel support across email, live chat, social media, call center, self-service portals, and more
Ticket management system to track, prioritize, assign, and resolve customer support tickets
Knowledge base to document solutions to common questions and issues
Support automation using workflows and macros to standardize processes
SLA management with reminders and escalation rules
Real-time and historical analytics and reporting
Role-based access and permission controls
Mobile apps for agents and customers
Integration capabilities with popular business apps

Overall, Support Hero aims to help support, success, sales, and marketing teams collaborate to deliver a seamless customer experience. Its intuitive interface, automation capabilities, and focus on multiple support channels make it a popular choice among high-growth companies.

Official Links

Official Website
www.supporthero.io

The Best Support Hero Alternatives

Top Apps like Support Hero

Zendesk, Freshdesk, UserVoice, ProProfs Help Desk, Raiseaticket, Engati, Document360, Beingo, Kampsite, Trengo are some alternatives to Support Hero.

Sugggest an alternative ❐

Zendesk

Zendesk is a customer service and engagement software company founded in 2007. Its flagship product is Zendesk Support, which is a help desk ticketing system designed to streamline and improve customer service interactions.Key features of Zendesk Support include:Ticket tracking - Agents can track, respond to, collaborate on, and resolve...

Freshdesk

Freshdesk is a cloud-based customer support software designed to help businesses provide seamless, exceptional customer service across multiple channels. Here are some key features of Freshdesk:Ticketing System - Helps teams manage customer queries efficiently. Comes with advanced automation and routing capabilities.Knowledge Base - Allows you to create a...

UserVoice

UserVoice is a popular customer feedback and helpdesk software designed to help companies connect with their customers. It includes several key features:Idea forums - Customers can submit feature requests and ideas for improving your products. Other customers can vote on ideas.Helpdesk - Manage customer support tickets from inquiry...

ProProfs Help Desk

ProProfs Help Desk is a robust yet affordable customer service software designed for small and large businesses alike. It allows companies to efficiently manage customer support tickets, self-service knowledge base, and customer satisfaction surveys all from one centralized platform.Key features of ProProfs Help Desk include:Intuitive multi-channel ticketing system...

Raiseaticket

Raiseaticket is a comprehensive IT service desk and asset management solution designed to help IT teams manage services, assets, and requests more efficiently. Here are some key capabilities of Raiseaticket:Ticket Management - Raiseaticket provides an easy way for end users to submit service tickets via email, portal, chat, or...

Engati

Engati is a leading conversational AI platform used by businesses to automate customer interactions across various channels. It provides an easy-to-use drag-and-drop interface to build highly functional chatbots and virtual assistants without needing any coding knowledge.Key features of Engati include:Visual bot builder with pre-built templates and components to...

Document360

Document360 is a cloud-based document management and workflow automation software designed to help teams collaborate on documents more efficiently. Here are some of the key features of Document360:Cloud storage with unlimited storage space to store all your business documents in a centralized and secure location.Version control and tracking...

Beingo

Beingo is an online presentation software that can be used as an alternative to Microsoft PowerPoint. It has an easy-to-use drag and drop interface that allows anyone to create professional-looking presentations, regardless of design experience.Some key features of Beingo include:Professionally designed templates - Choose from a wide variety...

Kampsite

Kampsite is an open-source website builder and content management system (CMS) designed to help small businesses, organizations, and individuals to easily create professional-looking websites without needing to know how to code. It provides an intuitive drag-and-drop interface to build pages using pre-made content blocks and also has a template library...

Trengo

Trengo is a cloud-based customer relationship management (CRM) platform aimed at small and medium-sized businesses. It provides a suite of tools to help manage key customer interactions including:Lead, contact, and account managementSales opportunity trackingCustomer communication features such as email and SMS marketingReporting and analytics on sales performanceIntegration with other...