Support Hero
Support Hero is a customer service and help desk software that allows companies to manage customer support tickets, knowledge bases, and customer communication across multiple channels. It includes features like automated workflows, SLAs and reporting.
help-desk
ticketing
knowledge-base
customer-support
Support Hero: Customer Service & Help Desk Software
Manage customer support tickets, knowledge bases, and communication across channels with Support Hero, a powerful help desk software featuring automated workflows, SLAs, and reporting.
What is Support Hero?
Support Hero is a cloud-based customer service and help desk software designed for companies that need to provide excellent customer support across multiple channels. Some key features of Support Hero include:
- Multi-channel support across email, live chat, social media, call center, self-service portals, and more
- Ticket management system to track, prioritize, assign, and resolve customer support tickets
- Knowledge base to document solutions to common questions and issues
- Support automation using workflows and macros to standardize processes
- SLA management with reminders and escalation rules
- Real-time and historical analytics and reporting
- Role-based access and permission controls
- Mobile apps for agents and customers
- Integration capabilities with popular business apps
Overall, Support Hero aims to help support, success, sales, and marketing teams collaborate to deliver a seamless customer experience. Its intuitive interface, automation capabilities, and focus on multiple support channels make it a popular choice among high-growth companies.
Support Hero Features
Features
- Ticket management
- Knowledge base
- Multichannel support (email, chat, social media)
- Automated workflows
- SLA management
- Reporting and analytics
Pricing
- Subscription-Based
Pros
Streamlines customer support processes
Provides a centralized platform for managing customer inquiries
Enables efficient ticket management and resolution
Allows for self-service through the knowledge base
Offers customizable workflows and SLAs
Cons
Pricing can be on the higher end for smaller businesses
Customization options may be limited in the lower pricing tiers
Onboarding and training may be required for some users
Official Links
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