Support Hero vs ProProfs Help Desk

Struggling to choose between Support Hero and ProProfs Help Desk? Both products offer unique advantages, making it a tough decision.

Support Hero is a Business & Commerce solution with tags like help-desk, ticketing, knowledge-base, customer-support.

It boasts features such as Ticket management, Knowledge base, Multichannel support (email, chat, social media), Automated workflows, SLA management, Reporting and analytics and pros including Streamlines customer support processes, Provides a centralized platform for managing customer inquiries, Enables efficient ticket management and resolution, Allows for self-service through the knowledge base, Offers customizable workflows and SLAs.

On the other hand, ProProfs Help Desk is a Business & Commerce product tagged with help-desk, customer-support, ticketing-system, knowledge-base, customer-satisfaction, customer-experience.

Its standout features include Ticketing system to manage customer support requests, Knowledge base to provide self-service support, Customer satisfaction surveys, SLA and escalation management, Customizable support portal, Real-time analytics and reporting, and it shines with pros like Easy to set up and use, Flexible pricing options, Integrates with popular apps like Salesforce and Zendesk, Mobile access for agents, Robust feature set for the price.

Feature	Support Hero	ProProfs Help Desk
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

Support Hero

Description: Support Hero is a customer service and help desk software that allows companies to manage customer support tickets, knowledge bases, and customer communication across multiple channels. It includes features like automated workflows, SLAs and reporting.

ProProfs Help Desk

Description: ProProfs Help Desk is a cloud-based customer service software that allows companies to manage customer support tickets, self-service knowledge base, and customer satisfaction surveys. It aims to improve customer experience and agent productivity.

Key Features Comparison

Support Hero Features

• Ticket management
• Knowledge base
• Multichannel support (email, chat, social media)
• Automated workflows
• SLA management
• Reporting and analytics

ProProfs Help Desk Features

• Ticketing system to manage customer support requests
• Knowledge base to provide self-service support
• Customer satisfaction surveys
• SLA and escalation management
• Customizable support portal
• Real-time analytics and reporting

Pros & Cons Analysis

Support Hero

Pros

• Streamlines customer support processes
• Provides a centralized platform for managing customer inquiries
• Enables efficient ticket management and resolution
• Allows for self-service through the knowledge base
• Offers customizable workflows and SLAs

Cons

• Pricing can be on the higher end for smaller businesses
• Customization options may be limited in the lower pricing tiers
• Onboarding and training may be required for some users

ProProfs Help Desk

Pros

• Easy to set up and use
• Flexible pricing options
• Integrates with popular apps like Salesforce and Zendesk
• Mobile access for agents
• Robust feature set for the price

Cons

• Can be pricey for larger teams
• Limited customization options
• Third-party integrations cost extra
• No native phone support

Pricing Comparison

Support Hero

• Subscription-Based

ProProfs Help Desk

• Freemium
• Subscription-Based