ReadyDesk
ReadyDesk is a customer service software that provides shared inbox, help desk, and live chat functionalities for teams. It enables managing customer queries from multiple channels in one place.
shared-inbox
help-desk
live-chat
customer-service
customer-queries
ReadyDesk: Customer Service Software
ReadyDesk is a customer service software that provides shared inbox, help desk, and live chat functionalities for teams. It enables managing customer queries from multiple channels in one place.
What is ReadyDesk?
ReadyDesk is a cloud-based customer service software designed for small and medium-sized businesses. It allows companies to manage customer conversations and requests from multiple channels like email, phone, chat, and social media through a unified inbox.
Key features of ReadyDesk include:
- Shared inbox - Enable teams to collaborate on customer requests through a common inbox
- Help desk - Tools for assigning support tickets to agents, tracking SLAs, and reporting on performance
- Live chat - Chat widget to interact with website visitors in real-time
- Automation - Auto-tagging, assignment rules, triggers and workflows for efficient response times
- Reports - Custom and scheduled reports on conversations, resolution time, agent performance etc.
- Integrations - Integrates with popular tools like Shopify, WordPress, Google Workspace etc.
- Mobile apps - Android and iOS apps for agents to work on-the-go
ReadyDesk positions itself as an affordable yet powerful service desk for SMBs looking to deliver personalized customer experiences. Its intuitive interface and automation capabilities help streamline customer support operations for high productivity.
ReadyDesk Features
Features
- Shared inbox
- Help desk
- Live chat
- Ticket management
- Knowledge base
- Customer profiles
- SLA policies
- Real-time analytics
Pricing
- Freemium
- Subscription-Based
Pros
Intuitive interface
Omnichannel support
Customizable workflows
Robust automation
Powerful reporting
Secure data encryption
Scalable pricing tiers
Cons
Steep learning curve
Limited native integrations
No native phone support
Can be pricey for smaller teams
Official Links
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