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ReadyDesk

ReadyDesk is a customer service software that provides shared inbox, help desk, and live chat functionalities for teams. It enables managing customer queries from multiple channels in one place.
ReadyDesk alternatives ➤

What is ReadyDesk?

ReadyDesk is a cloud-based customer service software designed for small and medium-sized businesses. It allows companies to manage customer conversations and requests from multiple channels like email, phone, chat, and social media through a unified inbox.

Key features of ReadyDesk include:

  • Shared inbox - Enable teams to collaborate on customer requests through a common inbox
  • Help desk - Tools for assigning support tickets to agents, tracking SLAs, and reporting on performance
  • Live chat - Chat widget to interact with website visitors in real-time
  • Automation - Auto-tagging, assignment rules, triggers and workflows for efficient response times
  • Reports - Custom and scheduled reports on conversations, resolution time, agent performance etc.
  • Integrations - Integrates with popular tools like Shopify, WordPress, Google Workspace etc.
  • Mobile apps - Android and iOS apps for agents to work on-the-go

ReadyDesk positions itself as an affordable yet powerful service desk for SMBs looking to deliver personalized customer experiences. Its intuitive interface and automation capabilities help streamline customer support operations for high productivity.

Official Links

Official Website
www.readydesk.com

The Best ReadyDesk Alternatives

Top Apps like ReadyDesk

osTicket, GLPI, Zendesk, Freshdesk, UserVoice, Zammad, ProProfs Help Desk, Help Scout, LiveAgent, UseResponse, Get Satisfaction, Haash are some alternatives to ReadyDesk.
Sugggest an alternative ❐

OsTicket

osTicket is an open-source support ticket system used by companies to track, prioritize, and solve customer support requests. It provides an email-based help desk system that replaces traditional email support.Key features of osTicket include:Email ticket management - Customers can submit tickets via email which become support requests in...

GLPI

GLPI (Gestionnaire Libre de Parc Informatique) is an open source IT asset management and help desk software application. It allows organizations to inventory their IT hardware and software assets, track support tickets, manage licenses, prepare budget forecasts, and more.Some key features of GLPI include:Discovery and inventory of hardware...

Zendesk

Zendesk is a customer service and engagement software company founded in 2007. Its flagship product is Zendesk Support, which is a help desk ticketing system designed to streamline and improve customer service interactions.Key features of Zendesk Support include:Ticket tracking - Agents can track, respond to, collaborate on, and resolve...

Freshdesk

Freshdesk is a cloud-based customer support software designed to help businesses provide seamless, exceptional customer service across multiple channels. Here are some key features of Freshdesk:Ticketing System - Helps teams manage customer queries efficiently. Comes with advanced automation and routing capabilities.Knowledge Base - Allows you to create a...

UserVoice

UserVoice is a popular customer feedback and helpdesk software designed to help companies connect with their customers. It includes several key features:Idea forums - Customers can submit feature requests and ideas for improving your products. Other customers can vote on ideas.Helpdesk - Manage customer support tickets from inquiry...

Zammad

Zammad is an open-source, web-based helpdesk and customer support system. It is designed to be an affordable alternative to commercial systems such as Zendesk or Freshdesk, providing similar functionality for a fraction of the cost.Some of the key features of Zammad include:Ticket management - Customers can submit support...

ProProfs Help Desk

ProProfs Help Desk is a robust yet affordable customer service software designed for small and large businesses alike. It allows companies to efficiently manage customer support tickets, self-service knowledge base, and customer satisfaction surveys all from one centralized platform.Key features of ProProfs Help Desk include:Intuitive multi-channel ticketing system...

Help Scout

Help Scout is a popular customer service software designed for small and medium businesses. It provides a suite of features to help support teams manage customer conversations across multiple channels.Some key features of Help Scout include:Shared mailboxes - Agents can collaborate on a single, shared inboxTicketing system -...

LiveAgent

LiveAgent is a feature-rich cloud-based customer service software designed to help businesses deliver exceptional omni-channel customer support. It allows companies to interact with customers seamlessly across multiple communication channels including live chat, email, social media, SMS messaging, call center support, helpdesk ticketing system, and more from a unified agent desktop...

UseResponse

UseResponse is a cloud-based customer service software designed to help support teams deliver exceptional customer experiences. Here are some key capabilities of UseResponse:Omnichannel Support - Support customers across multiple channels like email, live chat, social media, in-app messaging from one unified agent desktop.Ticket Management - Streamlines ticket assignment...

Get Satisfaction

Get Satisfaction is a customer engagement and experience platform designed to help companies build better relationships with their customers. It allows brands to have conversations with customers right on their website, mobile app or social media channels.Some key features of Get Satisfaction include:Public customer community - Customers can...

Haash

Haash is an open-source, cross-platform password manager and generator. It allows users to securely store passwords in an encrypted vault and generate strong, random passwords for new accounts.Some key features of Haash include:Intuitive and easy-to-use interfaceSecure AES-256 encryption to protect stored passwordsAbility to generate random, pronounceable passwordsCross-platform support...