UserVoice vs ReadyDesk

Struggling to choose between UserVoice and ReadyDesk? Both products offer unique advantages, making it a tough decision.

UserVoice is a Business & Commerce solution with tags like feedback, helpdesk, analytics.

It boasts features such as Idea forums, Helpdesk ticketing, Customer support analytics, Feedback collection, Bug reporting, Feature requests and pros including Easy to set up and use, Good integration options, Scales well for large companies, Good analytics and reporting, Improves customer engagement.

On the other hand, ReadyDesk is a Business & Commerce product tagged with shared-inbox, help-desk, live-chat, customer-service, customer-queries.

Its standout features include Shared inbox, Help desk, Live chat, Ticket management, Knowledge base, Customer profiles, SLA policies, Real-time analytics, and it shines with pros like Intuitive interface, Omnichannel support, Customizable workflows, Robust automation, Powerful reporting, Secure data encryption, Scalable pricing tiers.

Feature	UserVoice	ReadyDesk
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

UserVoice

Description: UserVoice is a customer feedback and helpdesk software that allows companies to collect feature requests, bug reports, and feedback from customers. It includes capabilities like idea forums, helpdesk ticketing, customer support analytics, and more.

ReadyDesk

Description: ReadyDesk is a customer service software that provides shared inbox, help desk, and live chat functionalities for teams. It enables managing customer queries from multiple channels in one place.

Key Features Comparison

UserVoice Features

• Idea forums
• Helpdesk ticketing
• Customer support analytics
• Feedback collection
• Bug reporting
• Feature requests

ReadyDesk Features

• Shared inbox
• Help desk
• Live chat
• Ticket management
• Knowledge base
• Customer profiles
• SLA policies
• Real-time analytics

Pros & Cons Analysis

UserVoice

Pros

• Easy to set up and use
• Good integration options
• Scales well for large companies
• Good analytics and reporting
• Improves customer engagement

Cons

• Can get expensive for larger teams
• Limited customization options
• Mobile app needs improvement
• Steep learning curve initially

ReadyDesk

Pros

• Intuitive interface
• Omnichannel support
• Customizable workflows
• Robust automation
• Powerful reporting
• Secure data encryption
• Scalable pricing tiers

Cons

• Steep learning curve
• Limited native integrations
• No native phone support
• Can be pricey for smaller teams

Pricing Comparison

UserVoice

• Freemium
• Subscription-Based

ReadyDesk

• Freemium
• Subscription-Based