GLPI vs ReadyDesk

Struggling to choose between GLPI and ReadyDesk? Both products offer unique advantages, making it a tough decision.

GLPI is a Network & Admin solution with tags like asset-management, help-desk, it-inventory, license-management, open-source.

It boasts features such as Asset management, Help desk & ticketing, License management, Financial management, CMDB, Reporting & dashboards and pros including Open source & free, Easy to use web interface, Modular & extensible via plugins, Multi-lingual support, API for integration, Active community support.

On the other hand, ReadyDesk is a Business & Commerce product tagged with shared-inbox, help-desk, live-chat, customer-service, customer-queries.

Its standout features include Shared inbox, Help desk, Live chat, Ticket management, Knowledge base, Customer profiles, SLA policies, Real-time analytics, and it shines with pros like Intuitive interface, Omnichannel support, Customizable workflows, Robust automation, Powerful reporting, Secure data encryption, Scalable pricing tiers.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

GLPI

GLPI

GLPI is an open source IT asset management and help desk software. It allows organizations to inventory their IT hardware and software assets, track support tickets, manage licenses and IT budgets, and more. GLPI has a web interface for users and includes features like alerts, dashboards, and reporting.

Categories:
Network & Admin It Asset Management
asset-management help-desk it-inventory license-management open-source

GLPI Features

  1. Asset management
  2. Help desk & ticketing
  3. License management
  4. Financial management
  5. CMDB
  6. Reporting & dashboards

Pricing

  • Open Source

Pros

Open source & free

Easy to use web interface

Modular & extensible via plugins

Multi-lingual support

API for integration

Active community support

Cons

Initial setup can be complex

Not as feature rich as paid options

Limited native mobile apps

Some plugins are paid add-ons

ReadyDesk

ReadyDesk

ReadyDesk is a customer service software that provides shared inbox, help desk, and live chat functionalities for teams. It enables managing customer queries from multiple channels in one place.

Categories:
Business & Commerce Customer Service
shared-inbox help-desk live-chat customer-service customer-queries

ReadyDesk Features

  1. Shared inbox
  2. Help desk
  3. Live chat
  4. Ticket management
  5. Knowledge base
  6. Customer profiles
  7. SLA policies
  8. Real-time analytics

Pricing

  • Freemium
  • Subscription-Based

Pros

Intuitive interface

Omnichannel support

Customizable workflows

Robust automation

Powerful reporting

Secure data encryption

Scalable pricing tiers

Cons

Steep learning curve

Limited native integrations

No native phone support

Can be pricey for smaller teams