GLPI vs ReadyDesk

Struggling to choose between GLPI and ReadyDesk? Both products offer unique advantages, making it a tough decision.

GLPI is a Network & Admin solution with tags like asset-management, help-desk, it-inventory, license-management, open-source.

It boasts features such as Asset management, Help desk & ticketing, License management, Financial management, CMDB, Reporting & dashboards and pros including Open source & free, Easy to use web interface, Modular & extensible via plugins, Multi-lingual support, API for integration, Active community support.

On the other hand, ReadyDesk is a Business & Commerce product tagged with shared-inbox, help-desk, live-chat, customer-service, customer-queries.

Its standout features include Shared inbox, Help desk, Live chat, Ticket management, Knowledge base, Customer profiles, SLA policies, Real-time analytics, and it shines with pros like Intuitive interface, Omnichannel support, Customizable workflows, Robust automation, Powerful reporting, Secure data encryption, Scalable pricing tiers.

Feature	GLPI	ReadyDesk
Overall Score	N/A	N/A
Primary Category	Network & Admin	Business & Commerce

Product Overview

GLPI

Description: GLPI is an open source IT asset management and help desk software. It allows organizations to inventory their IT hardware and software assets, track support tickets, manage licenses and IT budgets, and more. GLPI has a web interface for users and includes features like alerts, dashboards, and reporting.

ReadyDesk

Description: ReadyDesk is a customer service software that provides shared inbox, help desk, and live chat functionalities for teams. It enables managing customer queries from multiple channels in one place.

Key Features Comparison

GLPI Features

• Asset management
• Help desk & ticketing
• License management
• Financial management
• CMDB
• Reporting & dashboards

ReadyDesk Features

• Shared inbox
• Help desk
• Live chat
• Ticket management
• Knowledge base
• Customer profiles
• SLA policies
• Real-time analytics

Pros & Cons Analysis

GLPI

Pros

• Open source & free
• Easy to use web interface
• Modular & extensible via plugins
• Multi-lingual support
• API for integration
• Active community support

Cons

• Initial setup can be complex
• Not as feature rich as paid options
• Limited native mobile apps
• Some plugins are paid add-ons

ReadyDesk

Pros

• Intuitive interface
• Omnichannel support
• Customizable workflows
• Robust automation
• Powerful reporting
• Secure data encryption
• Scalable pricing tiers

Cons

• Steep learning curve
• Limited native integrations
• No native phone support
• Can be pricey for smaller teams

Pricing Comparison

GLPI

• Open Source

ReadyDesk

• Freemium
• Subscription-Based