IntraService
IntraService is a help desk and IT service management software that allows companies to track issues, manage assets and knowledge, automate processes, and analyze service quality. It offers customizable dashboards, role-based access control, and integration with popular apps.
help-desk
issue-tracking
asset-management
knowledge-management
automation
analytics
IntraService: Help Desk and IT Service Management Software
IntraService is a help desk and IT service management software that allows companies to track issues, manage assets and knowledge, automate processes, and analyze service quality. It offers customizable dashboards, role-based access control, and integration with popular apps.
What is IntraService?
IntraService is a comprehensive help desk and IT service management solution designed for modern enterprises. It enables IT teams to deliver excellent service quality while optimizing costs and resources.
With IntraService, companies can track issues and service requests, manage IT assets and configuration items, build a knowledge base, automate processes with workflow, and analyze performance with interactive dashboards and comprehensive reporting.
Key features include:
- Customizable service catalog to standardize request management
- Multi-channel support with email, portal, chat, and phone integration
- Automated ticket routing and assignment rules
- Service level agreement (SLA) monitoring and management
- Interactive dashboards for analyzing trends and performance
- Customer satisfaction surveys and feedback management
- Change management workflows and approvals
- Robust role-based access control and security options
- Flexible APIs and integrations with LDAP, SSO, CRM, monitoring, and other tools
With its modern interface, robust capabilities, and easy configurability, IntraService provides a complete service desk for IT organizations to improve efficiency, transparency, and business alignment.
IntraService Features
Features
- Help desk and ticket tracking
- IT asset management
- Knowledge base
- SLA and service level management
- Customizable dashboards
- Role-based access control
- Integration with other apps
Pricing
- Subscription-Based
Pros
Comprehensive feature set for ITSM
Flexible and customizable
Good for mid-size companies
Relatively affordable pricing
Cons
Steep learning curve
Mobile app could be better
Reporting capabilities limited
Lacks some advanced ITSM features
Official Links
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