osTicket vs IntraService

Struggling to choose between osTicket and IntraService? Both products offer unique advantages, making it a tough decision.

osTicket is a Business & Commerce solution with tags like open-source, ticket-system, customer-support, helpdesk-software.

It boasts features such as Ticket management, Email piping, Knowledgebase, SLA enforcement, Canned responses, Ticket filters, User roles and permissions, Multilingual support, REST API and pros including Open source and free, Easy to install and use, Highly customizable, Active community support, Scales for large organizations, Integrates with LDAP and Active Directory.

On the other hand, IntraService is a Business & Commerce product tagged with help-desk, issue-tracking, asset-management, knowledge-management, automation, analytics.

Its standout features include Help desk and ticket tracking, IT asset management, Knowledge base, SLA and service level management, Customizable dashboards, Role-based access control, Integration with other apps, and it shines with pros like Comprehensive feature set for ITSM, Flexible and customizable, Good for mid-size companies, Relatively affordable pricing.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

osTicket

osTicket

osTicket is an open source ticket support system that allows companies to track, prioritize, and solve customer support tickets. It is lightweight, easy to set up, and enables efficient workflow.

Categories:
Business & Commerce Customer Support
open-source ticket-system customer-support helpdesk-software

OsTicket Features

  1. Ticket management
  2. Email piping
  3. Knowledgebase
  4. SLA enforcement
  5. Canned responses
  6. Ticket filters
  7. User roles and permissions
  8. Multilingual support
  9. REST API

Pricing

  • Open Source
  • Free

Pros

Open source and free

Easy to install and use

Highly customizable

Active community support

Scales for large organizations

Integrates with LDAP and Active Directory

Cons

Limited reporting capabilities

No native mobile apps

Steep learning curve for advanced configurations

Lacks some advanced features of paid solutions

IntraService

IntraService

IntraService is a help desk and IT service management software that allows companies to track issues, manage assets and knowledge, automate processes, and analyze service quality. It offers customizable dashboards, role-based access control, and integration with popular apps.

Categories:
Business & Commerce It Service Management
help-desk issue-tracking asset-management knowledge-management automation analytics

IntraService Features

  1. Help desk and ticket tracking
  2. IT asset management
  3. Knowledge base
  4. SLA and service level management
  5. Customizable dashboards
  6. Role-based access control
  7. Integration with other apps

Pricing

  • Subscription-Based

Pros

Comprehensive feature set for ITSM

Flexible and customizable

Good for mid-size companies

Relatively affordable pricing

Cons

Steep learning curve

Mobile app could be better

Reporting capabilities limited

Lacks some advanced ITSM features