UserVoice vs IntraService

Struggling to choose between UserVoice and IntraService? Both products offer unique advantages, making it a tough decision.

UserVoice is a Business & Commerce solution with tags like feedback, helpdesk, analytics.

It boasts features such as Idea forums, Helpdesk ticketing, Customer support analytics, Feedback collection, Bug reporting, Feature requests and pros including Easy to set up and use, Good integration options, Scales well for large companies, Good analytics and reporting, Improves customer engagement.

On the other hand, IntraService is a Business & Commerce product tagged with help-desk, issue-tracking, asset-management, knowledge-management, automation, analytics.

Its standout features include Help desk and ticket tracking, IT asset management, Knowledge base, SLA and service level management, Customizable dashboards, Role-based access control, Integration with other apps, and it shines with pros like Comprehensive feature set for ITSM, Flexible and customizable, Good for mid-size companies, Relatively affordable pricing.

Feature	UserVoice	IntraService
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

UserVoice

Description: UserVoice is a customer feedback and helpdesk software that allows companies to collect feature requests, bug reports, and feedback from customers. It includes capabilities like idea forums, helpdesk ticketing, customer support analytics, and more.

IntraService

Description: IntraService is a help desk and IT service management software that allows companies to track issues, manage assets and knowledge, automate processes, and analyze service quality. It offers customizable dashboards, role-based access control, and integration with popular apps.

Key Features Comparison

UserVoice Features

• Idea forums
• Helpdesk ticketing
• Customer support analytics
• Feedback collection
• Bug reporting
• Feature requests

IntraService Features

• Help desk and ticket tracking
• IT asset management
• Knowledge base
• SLA and service level management
• Customizable dashboards
• Role-based access control
• Integration with other apps

Pros & Cons Analysis

UserVoice

Pros

• Easy to set up and use
• Good integration options
• Scales well for large companies
• Good analytics and reporting
• Improves customer engagement

Cons

• Can get expensive for larger teams
• Limited customization options
• Mobile app needs improvement
• Steep learning curve initially

IntraService

Pros

• Comprehensive feature set for ITSM
• Flexible and customizable
• Good for mid-size companies
• Relatively affordable pricing

Cons

• Steep learning curve
• Mobile app could be better
• Reporting capabilities limited
• Lacks some advanced ITSM features

Pricing Comparison

UserVoice

• Freemium
• Subscription-Based

IntraService

• Subscription-Based