UserVoice vs UserDeck

Struggling to choose between UserVoice and UserDeck? Both products offer unique advantages, making it a tough decision.

UserVoice is a Business & Commerce solution with tags like feedback, helpdesk, analytics.

It boasts features such as Idea forums, Helpdesk ticketing, Customer support analytics, Feedback collection, Bug reporting, Feature requests and pros including Easy to set up and use, Good integration options, Scales well for large companies, Good analytics and reporting, Improves customer engagement.

On the other hand, UserDeck is a Online Services product tagged with user-research, user-testing, qualitative-research, recruiting, analytics.

Its standout features include Recruit participants from panel or social networks, Conduct moderated and unmoderated studies, Record sessions, Analyze results with heatmaps, notes and tags, Generate shareable reports, and it shines with pros like Intuitive interface, Integrations with prototyping and analytics tools, Large participant panel, Customizable and reusable scripts, Secure data storage.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

UserVoice

UserVoice

UserVoice is a customer feedback and helpdesk software that allows companies to collect feature requests, bug reports, and feedback from customers. It includes capabilities like idea forums, helpdesk ticketing, customer support analytics, and more.

Categories:
Business & Commerce Customer Support
feedback helpdesk analytics

UserVoice Features

  1. Idea forums
  2. Helpdesk ticketing
  3. Customer support analytics
  4. Feedback collection
  5. Bug reporting
  6. Feature requests

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to set up and use

Good integration options

Scales well for large companies

Good analytics and reporting

Improves customer engagement

Cons

Can get expensive for larger teams

Limited customization options

Mobile app needs improvement

Steep learning curve initially

UserDeck

UserDeck

UserDeck is a user research and user testing platform that allows you to recruit participants, conduct moderated and unmoderated studies, analyze results, and share insights. It streamlines qualitative user research.

Categories:
Online Services User Research
user-research user-testing qualitative-research recruiting analytics

UserDeck Features

  1. Recruit participants from panel or social networks
  2. Conduct moderated and unmoderated studies
  3. Record sessions
  4. Analyze results with heatmaps, notes and tags
  5. Generate shareable reports

Pricing

  • Freemium
  • Subscription-Based

Pros

Intuitive interface

Integrations with prototyping and analytics tools

Large participant panel

Customizable and reusable scripts

Secure data storage

Cons

Limited number of tests on basic plan

No phone or in-person testing support

Less flexible compared to DIY tools