OpenSupports vs Zendesk
Struggling to choose between OpenSupports and Zendesk? Both products offer unique advantages, making it a tough decision.
OpenSupports is a Business & Commerce solution with tags like help-desk, ticketing-system, customer-support, open-source.
It boasts features such as Ticket management, Knowledge base, User roles and permissions, Email piping, REST API, Multi-language support and pros including Open source and free, Easy to install and use, Active community support, Customizable and extensible.
On the other hand, Zendesk is a Online Services product tagged with help-desk, ticketing-system, customer-service, customer-support.
Its standout features include Ticketing system to manage customer support requests, Knowledge base to provide self-service support, Community forums for customers to interact, Reporting and analytics, Multi-channel support (email, social media, chat, etc), Automation and macros, SLA and priority management, Customizable workflows, and it shines with pros like Intuitive and easy to use interface, Powerful automation capabilities, Strong knowledge base and community options, Good integration options, Scales well for growing companies, Flexible pricing plans.
To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.
OpenSupports
OpenSupports is an open-source help desk and customer support ticketing system. It allows companies to manage customer support requests and internal help desk tickets through a web-based interface.
Categories:
OpenSupports Features
- Ticket management
- Knowledge base
- User roles and permissions
- Email piping
- REST API
- Multi-language support
Pricing
- Open Source
Pros
Cons
Zendesk
Zendesk is a customer service software company that provides products to manage customer support interactions. Its flagship product, Zendesk Support, is a help desk ticketing system that allows companies to track, respond to, and resolve customer support tickets.
Categories:
Zendesk Features
- Ticketing system to manage customer support requests
- Knowledge base to provide self-service support
- Community forums for customers to interact
- Reporting and analytics
- Multi-channel support (email, social media, chat, etc)
- Automation and macros
- SLA and priority management
- Customizable workflows
Pricing
- Freemium
- Subscription-Based