Big Boss vs Zendesk

Struggling to choose between Big Boss and Zendesk? Both products offer unique advantages, making it a tough decision.

Big Boss is a Business & Commerce solution with tags like asset-tracking, license-management, procurement-planning, reporting.

It boasts features such as Asset tracking, License management, Procurement planning, Reporting and pros including Open source, Customizable, Scalable, Good reporting features.

On the other hand, Zendesk is a Online Services product tagged with help-desk, ticketing-system, customer-service, customer-support.

Its standout features include Ticketing system to manage customer support requests, Knowledge base to provide self-service support, Community forums for customers to interact, Reporting and analytics, Multi-channel support (email, social media, chat, etc), Automation and macros, SLA and priority management, Customizable workflows, and it shines with pros like Intuitive and easy to use interface, Powerful automation capabilities, Strong knowledge base and community options, Good integration options, Scales well for growing companies, Flexible pricing plans.

Feature	Big Boss	Zendesk
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Online Services

Product Overview

Big Boss

Description: Big Boss is an open-source IT asset and inventory management software. It allows organizations to track hardware and software assets across multiple locations and departments. Key features include asset tracking, license management, procurement planning, and reporting.

Zendesk

Description: Zendesk is a customer service software company that provides products to manage customer support interactions. Its flagship product, Zendesk Support, is a help desk ticketing system that allows companies to track, respond to, and resolve customer support tickets.

Key Features Comparison

Big Boss Features

• Asset tracking
• License management
• Procurement planning
• Reporting

Zendesk Features

• Ticketing system to manage customer support requests
• Knowledge base to provide self-service support
• Community forums for customers to interact
• Reporting and analytics
• Multi-channel support (email, social media, chat, etc)
• Automation and macros
• SLA and priority management
• Customizable workflows

Pros & Cons Analysis

Big Boss

Pros

• Open source
• Customizable
• Scalable
• Good reporting features

Cons

• Steep learning curve
• Limited support options
• Requires technical expertise to set up and manage

Zendesk

Pros

• Intuitive and easy to use interface
• Powerful automation capabilities
• Strong knowledge base and community options
• Good integration options
• Scales well for growing companies
• Flexible pricing plans

Cons

• Can be pricey for smaller businesses
• Mobile app needs improvement
• Advanced customization requires developer skills
• Lacks phone support channel
• Steep learning curve for some features

Pricing Comparison

Big Boss

• Open Source

Zendesk

• Freemium
• Subscription-Based