Qualaroo vs Zendesk

Struggling to choose between Qualaroo and Zendesk? Both products offer unique advantages, making it a tough decision.

Qualaroo is a Online Services solution with tags like survey, feedback, user-experience, customer-satisfaction.

It boasts features such as Surveys, Polls, NPS, Heatmaps, Session Recordings, Funnels and pros including Easy to use interface, Integrates with many platforms, Good analytics and reporting, Can target surveys to specific users.

On the other hand, Zendesk is a Online Services product tagged with help-desk, ticketing-system, customer-service, customer-support.

Its standout features include Ticketing system to manage customer support requests, Knowledge base to provide self-service support, Community forums for customers to interact, Reporting and analytics, Multi-channel support (email, social media, chat, etc), Automation and macros, SLA and priority management, Customizable workflows, and it shines with pros like Intuitive and easy to use interface, Powerful automation capabilities, Strong knowledge base and community options, Good integration options, Scales well for growing companies, Flexible pricing plans.

Feature	Qualaroo	Zendesk
Overall Score	N/A	N/A
Primary Category	Online Services	Online Services

Product Overview

Qualaroo

Description: Qualaroo is a user experience research and survey tool that allows websites to gather customer feedback through surveys, polls, and NPS ratings. It provides insights to improve conversion rates, retention, and satisfaction.

Zendesk

Description: Zendesk is a customer service software company that provides products to manage customer support interactions. Its flagship product, Zendesk Support, is a help desk ticketing system that allows companies to track, respond to, and resolve customer support tickets.

Key Features Comparison

Qualaroo Features

• Surveys
• Polls
• NPS
• Heatmaps
• Session Recordings
• Funnels

Zendesk Features

• Ticketing system to manage customer support requests
• Knowledge base to provide self-service support
• Community forums for customers to interact
• Reporting and analytics
• Multi-channel support (email, social media, chat, etc)
• Automation and macros
• SLA and priority management
• Customizable workflows

Pros & Cons Analysis

Qualaroo

Pros

• Easy to use interface
• Integrates with many platforms
• Good analytics and reporting
• Can target surveys to specific users

Cons

• Limited free plan
• Can get expensive for larger businesses
• Lacks some advanced features of competitors

Zendesk

Pros

• Intuitive and easy to use interface
• Powerful automation capabilities
• Strong knowledge base and community options
• Good integration options
• Scales well for growing companies
• Flexible pricing plans

Cons

• Can be pricey for smaller businesses
• Mobile app needs improvement
• Advanced customization requires developer skills
• Lacks phone support channel
• Steep learning curve for some features

Pricing Comparison

Qualaroo

• Freemium
• Subscription-Based

Zendesk

• Freemium
• Subscription-Based