Mopinion vs Zendesk

Struggling to choose between Mopinion and Zendesk? Both products offer unique advantages, making it a tough decision.

Mopinion is a Business & Commerce solution with tags like surveys, reviews, customer-experience, feedback.

It boasts features such as Collects feedback through surveys, polls, reviews, Integrates with website, mobile apps, email, social media, Sentiment analysis and text analytics, Customizable survey templates, Real-time analytics and reporting, Automated workflows and alerts, Integration with third-party apps like Slack, Zendesk and pros including Easy to set up and use, Good selection of feedback collection methods, Powerful analytics and reporting, Automation saves time, Scales to collect large volumes of feedback, Great for improving customer experience.

On the other hand, Zendesk is a Online Services product tagged with help-desk, ticketing-system, customer-service, customer-support.

Its standout features include Ticketing system to manage customer support requests, Knowledge base to provide self-service support, Community forums for customers to interact, Reporting and analytics, Multi-channel support (email, social media, chat, etc), Automation and macros, SLA and priority management, Customizable workflows, and it shines with pros like Intuitive and easy to use interface, Powerful automation capabilities, Strong knowledge base and community options, Good integration options, Scales well for growing companies, Flexible pricing plans.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.