Mopinion
Mopinion is a software tool for gathering customer feedback through surveys and reviews on websites and mobile apps. It allows businesses to understand the customer experience, identify issues, and improve products and services.
surveys
reviews
customer-experience
feedback
Mopinion: Customer Feedback Software
Gather customer feedback through surveys and reviews on websites and mobile apps, understand the customer experience, identify issues, and improve products and services with Mopinion.
What is Mopinion?
Mopinion is a customer experience analytics platform used by businesses to gather feedback from customers through surveys, reviews, and other methods. It includes features such as:
- Building and distributing web and mobile surveys to understand customer satisfaction.
- Integrating reviews from platforms like Google, Facebook, and Trustpilot to analyze customer sentiment.
- Using feedback widgets and overlays to gather ratings and comments.
- Analyzing trends over time to measure impact of changes.
- Segmenting feedback by attributes like location, browser, device, etc.
- Automatically alerting teams to urgent issues needing attention.
- Generating customized reports and dashboards for stakeholders.
Key benefits of Mopinion include increasing response rates through targeted distribution, reducing churn by listening to customers, and efficiently prioritizing improvements using structured feedback data. It's used across industries like retail, finance, travel & hospitality, and more.
Mopinion Features
Features
- Collects feedback through surveys, polls, reviews
- Integrates with website, mobile apps, email, social media
- Sentiment analysis and text analytics
- Customizable survey templates
- Real-time analytics and reporting
- Automated workflows and alerts
- Integration with third-party apps like Slack, Zendesk
Pricing
- Free
- Subscription-Based
Pros
Easy to set up and use
Good selection of feedback collection methods
Powerful analytics and reporting
Automation saves time
Scales to collect large volumes of feedback
Great for improving customer experience
Cons
Can get expensive for larger businesses
Setup requires some technical knowledge
Limited customization options for surveys
Analytics could be more advanced
No offline survey options
Official Links
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