What is Mopinion?
Mopinion is a customer experience analytics platform used by businesses to gather feedback from customers through surveys, reviews, and other methods. It includes features such as:
- Building and distributing web and mobile surveys to understand customer satisfaction.
- Integrating reviews from platforms like Google, Facebook, and Trustpilot to analyze customer sentiment.
- Using feedback widgets and overlays to gather ratings and comments.
- Analyzing trends over time to measure impact of changes.
- Segmenting feedback by attributes like location, browser, device, etc.
- Automatically alerting teams to urgent issues needing attention.
- Generating customized reports and dashboards for stakeholders.
Key benefits of Mopinion include increasing response rates through targeted distribution, reducing churn by listening to customers, and efficiently prioritizing improvements using structured feedback data. It's used across industries like retail, finance, travel & hospitality, and more.
Zendesk, SurveyMonkey, LimeSurvey, UserVoice, zipBoard, UserEcho, UserReport, WatchThemLive, UseResponse, Get Satisfaction, Survicate, Kampsite are some alternatives to Mopinion.