Get Satisfaction vs Mopinion

Struggling to choose between Get Satisfaction and Mopinion? Both products offer unique advantages, making it a tough decision.

Get Satisfaction is a Online Services solution with tags like customer-service, feedback, community.

It boasts features such as Knowledge base, Community forums, Analytics and reporting, Mobile app, Integration with social media, Ticketing system, Feedback collection and pros including Improves customer engagement, Provides insights into customer needs, Integrates with popular platforms, Mobile access, Customizable interface.

On the other hand, Mopinion is a Business & Commerce product tagged with surveys, reviews, customer-experience, feedback.

Its standout features include Collects feedback through surveys, polls, reviews, Integrates with website, mobile apps, email, social media, Sentiment analysis and text analytics, Customizable survey templates, Real-time analytics and reporting, Automated workflows and alerts, Integration with third-party apps like Slack, Zendesk, and it shines with pros like Easy to set up and use, Good selection of feedback collection methods, Powerful analytics and reporting, Automation saves time, Scales to collect large volumes of feedback, Great for improving customer experience.

Feature	Get Satisfaction	Mopinion
Overall Score	N/A	N/A
Primary Category	Online Services	Business & Commerce

Product Overview

Get Satisfaction

Description: Get Satisfaction is a customer engagement platform that allows companies to interact with customers online. It provides tools for companies to manage customer questions, feedback, and discussions on their website, mobile app, or social media.

Mopinion

Description: Mopinion is a software tool for gathering customer feedback through surveys and reviews on websites and mobile apps. It allows businesses to understand the customer experience, identify issues, and improve products and services.

Key Features Comparison

Get Satisfaction Features

• Knowledge base
• Community forums
• Analytics and reporting
• Mobile app
• Integration with social media
• Ticketing system
• Feedback collection

Mopinion Features

• Collects feedback through surveys, polls, reviews
• Integrates with website, mobile apps, email, social media
• Sentiment analysis and text analytics
• Customizable survey templates
• Real-time analytics and reporting
• Automated workflows and alerts
• Integration with third-party apps like Slack, Zendesk

Pros & Cons Analysis

Get Satisfaction

Pros

• Improves customer engagement
• Provides insights into customer needs
• Integrates with popular platforms
• Mobile access
• Customizable interface

Cons

• Can be expensive for large companies
• Setup and customization requires time
• Limitations in free plan
• No native phone support

Mopinion

Pros

• Easy to set up and use
• Good selection of feedback collection methods
• Powerful analytics and reporting
• Automation saves time
• Scales to collect large volumes of feedback
• Great for improving customer experience

Cons

• Can get expensive for larger businesses
• Setup requires some technical knowledge
• Limited customization options for surveys
• Analytics could be more advanced
• No offline survey options

Pricing Comparison

Get Satisfaction

• Freemium
• Subscription-Based

Mopinion

• Free
• Subscription-Based