Zendesk vs Mopinion

Struggling to choose between Zendesk and Mopinion? Both products offer unique advantages, making it a tough decision.

Zendesk is a Online Services solution with tags like help-desk, ticketing-system, customer-service, customer-support.

It boasts features such as Ticketing system to manage customer support requests, Knowledge base to provide self-service support, Community forums for customers to interact, Reporting and analytics, Multi-channel support (email, social media, chat, etc), Automation and macros, SLA and priority management, Customizable workflows and pros including Intuitive and easy to use interface, Powerful automation capabilities, Strong knowledge base and community options, Good integration options, Scales well for growing companies, Flexible pricing plans.

On the other hand, Mopinion is a Business & Commerce product tagged with surveys, reviews, customer-experience, feedback.

Its standout features include Collects feedback through surveys, polls, reviews, Integrates with website, mobile apps, email, social media, Sentiment analysis and text analytics, Customizable survey templates, Real-time analytics and reporting, Automated workflows and alerts, Integration with third-party apps like Slack, Zendesk, and it shines with pros like Easy to set up and use, Good selection of feedback collection methods, Powerful analytics and reporting, Automation saves time, Scales to collect large volumes of feedback, Great for improving customer experience.

Feature	Zendesk	Mopinion
Overall Score	N/A	N/A
Primary Category	Online Services	Business & Commerce

Product Overview

Zendesk

Description: Zendesk is a customer service software company that provides products to manage customer support interactions. Its flagship product, Zendesk Support, is a help desk ticketing system that allows companies to track, respond to, and resolve customer support tickets.

Mopinion

Description: Mopinion is a software tool for gathering customer feedback through surveys and reviews on websites and mobile apps. It allows businesses to understand the customer experience, identify issues, and improve products and services.

Key Features Comparison

Zendesk Features

• Ticketing system to manage customer support requests
• Knowledge base to provide self-service support
• Community forums for customers to interact
• Reporting and analytics
• Multi-channel support (email, social media, chat, etc)
• Automation and macros
• SLA and priority management
• Customizable workflows

Mopinion Features

• Collects feedback through surveys, polls, reviews
• Integrates with website, mobile apps, email, social media
• Sentiment analysis and text analytics
• Customizable survey templates
• Real-time analytics and reporting
• Automated workflows and alerts
• Integration with third-party apps like Slack, Zendesk

Pros & Cons Analysis

Zendesk

Pros

• Intuitive and easy to use interface
• Powerful automation capabilities
• Strong knowledge base and community options
• Good integration options
• Scales well for growing companies
• Flexible pricing plans

Cons

• Can be pricey for smaller businesses
• Mobile app needs improvement
• Advanced customization requires developer skills
• Lacks phone support channel
• Steep learning curve for some features

Mopinion

Pros

• Easy to set up and use
• Good selection of feedback collection methods
• Powerful analytics and reporting
• Automation saves time
• Scales to collect large volumes of feedback
• Great for improving customer experience

Cons

• Can get expensive for larger businesses
• Setup requires some technical knowledge
• Limited customization options for surveys
• Analytics could be more advanced
• No offline survey options

Pricing Comparison

Zendesk

• Freemium
• Subscription-Based

Mopinion

• Free
• Subscription-Based