SmarterTrack Help Desk 7 vs Zendesk

Struggling to choose between SmarterTrack Help Desk 7 and Zendesk? Both products offer unique advantages, making it a tough decision.

SmarterTrack Help Desk 7 is a Business & Commerce solution with tags like help-desk, ticketing-system, customer-support, service-desk, itsm.

It boasts features such as Multi-channel support (email, live chat, social media, portal, etc), Automation rules and workflows, SLA management and reporting, Ticketing and issue tracking, Knowledge base, Custom branding and white labeling, Role-based access control, Integration with CRM and other apps and pros including Intuitive and easy to use interface, Comprehensive feature set for a helpdesk, Highly customizable and flexible, Good value for money.

On the other hand, Zendesk is a Online Services product tagged with help-desk, ticketing-system, customer-service, customer-support.

Its standout features include Ticketing system to manage customer support requests, Knowledge base to provide self-service support, Community forums for customers to interact, Reporting and analytics, Multi-channel support (email, social media, chat, etc), Automation and macros, SLA and priority management, Customizable workflows, and it shines with pros like Intuitive and easy to use interface, Powerful automation capabilities, Strong knowledge base and community options, Good integration options, Scales well for growing companies, Flexible pricing plans.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.