Vivantio vs Zendesk

Struggling to choose between Vivantio and Zendesk? Both products offer unique advantages, making it a tough decision.

Vivantio is a Business & Commerce solution with tags like help-desk, asset-management, project-management, itsm.

It boasts features such as IT service desk & ticketing, Asset management, Change management, Project management, Knowledge base, Reporting & analytics and pros including Intuitive and easy to use interface, Flexible pricing options, Robust feature set for ITSM, Cloud-based for anytime, anywhere access, Customizable workflows and forms, Strong mobile device support.

On the other hand, Zendesk is a Online Services product tagged with help-desk, ticketing-system, customer-service, customer-support.

Its standout features include Ticketing system to manage customer support requests, Knowledge base to provide self-service support, Community forums for customers to interact, Reporting and analytics, Multi-channel support (email, social media, chat, etc), Automation and macros, SLA and priority management, Customizable workflows, and it shines with pros like Intuitive and easy to use interface, Powerful automation capabilities, Strong knowledge base and community options, Good integration options, Scales well for growing companies, Flexible pricing plans.

Feature	Vivantio	Zendesk
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Online Services

Product Overview

Vivantio

Description: Vivantio is a provider of cloud-based IT service management software. It offers solutions for IT help desks, asset management, project management, and other ITSM needs. Vivantio aims to help IT teams work more efficiently and provide better service.

Zendesk

Description: Zendesk is a customer service software company that provides products to manage customer support interactions. Its flagship product, Zendesk Support, is a help desk ticketing system that allows companies to track, respond to, and resolve customer support tickets.

Key Features Comparison

Vivantio Features

• IT service desk & ticketing
• Asset management
• Change management
• Project management
• Knowledge base
• Reporting & analytics

Zendesk Features

• Ticketing system to manage customer support requests
• Knowledge base to provide self-service support
• Community forums for customers to interact
• Reporting and analytics
• Multi-channel support (email, social media, chat, etc)
• Automation and macros
• SLA and priority management
• Customizable workflows

Pros & Cons Analysis

Vivantio

Pros

• Intuitive and easy to use interface
• Flexible pricing options
• Robust feature set for ITSM
• Cloud-based for anytime, anywhere access
• Customizable workflows and forms
• Strong mobile device support

Cons

• Can be complex for smaller businesses
• Limited native integrations with third-party apps
• Requires training time to fully leverage features
• Support and implementation services cost extra

Zendesk

Pros

• Intuitive and easy to use interface
• Powerful automation capabilities
• Strong knowledge base and community options
• Good integration options
• Scales well for growing companies
• Flexible pricing plans

Cons

• Can be pricey for smaller businesses
• Mobile app needs improvement
• Advanced customization requires developer skills
• Lacks phone support channel
• Steep learning curve for some features

Pricing Comparison

Vivantio

• Subscription-Based
• Pay-As-You-Go

Zendesk

• Freemium
• Subscription-Based