Interakt vs Zendesk

Struggling to choose between Interakt and Zendesk? Both products offer unique advantages, making it a tough decision.

Interakt is a Remote Work & Education solution with tags like brainstorming, diagrams, flowcharts, visual-collaboration, remote-teams.

It boasts features such as Real-time visual collaboration, Interactive whiteboards, Diagramming and flowchart tools, Built-in video conferencing, Commenting and threaded conversations, Integrations with Slack, Jira, etc, Customizable templates and pros including Intuitive and easy to use interface, Great for brainstorming sessions, Allows teams to align visually, Real-time collaboration, Integrates with other tools.

On the other hand, Zendesk is a Online Services product tagged with help-desk, ticketing-system, customer-service, customer-support.

Its standout features include Ticketing system to manage customer support requests, Knowledge base to provide self-service support, Community forums for customers to interact, Reporting and analytics, Multi-channel support (email, social media, chat, etc), Automation and macros, SLA and priority management, Customizable workflows, and it shines with pros like Intuitive and easy to use interface, Powerful automation capabilities, Strong knowledge base and community options, Good integration options, Scales well for growing companies, Flexible pricing plans.

Feature	Interakt	Zendesk
Overall Score	N/A	N/A
Primary Category	Remote Work & Education	Online Services

Product Overview

Interakt

Description: Interakt is a visual collaboration platform that helps remote teams align visually. It allows users to brainstorm ideas, create diagrams and flowcharts, and collaborate on them in real-time. The simple and intuitive interface makes it easy for teams to visually map out ideas and plans.

Zendesk

Description: Zendesk is a customer service software company that provides products to manage customer support interactions. Its flagship product, Zendesk Support, is a help desk ticketing system that allows companies to track, respond to, and resolve customer support tickets.

Key Features Comparison

Interakt Features

• Real-time visual collaboration
• Interactive whiteboards
• Diagramming and flowchart tools
• Built-in video conferencing
• Commenting and threaded conversations
• Integrations with Slack, Jira, etc
• Customizable templates

Zendesk Features

• Ticketing system to manage customer support requests
• Knowledge base to provide self-service support
• Community forums for customers to interact
• Reporting and analytics
• Multi-channel support (email, social media, chat, etc)
• Automation and macros
• SLA and priority management
• Customizable workflows

Pros & Cons Analysis

Interakt

Pros

• Intuitive and easy to use interface
• Great for brainstorming sessions
• Allows teams to align visually
• Real-time collaboration
• Integrates with other tools

Cons

• Can get messy with too many collaborators
• Missing some advanced diagramming features
• Mobile apps need improvement
• Steep learning curve for some users

Zendesk

Pros

• Intuitive and easy to use interface
• Powerful automation capabilities
• Strong knowledge base and community options
• Good integration options
• Scales well for growing companies
• Flexible pricing plans

Cons

• Can be pricey for smaller businesses
• Mobile app needs improvement
• Advanced customization requires developer skills
• Lacks phone support channel
• Steep learning curve for some features

Pricing Comparison

Interakt

• Freemium
• Subscription-Based

Zendesk

• Freemium
• Subscription-Based