Survicate vs Zendesk

Struggling to choose between Survicate and Zendesk? Both products offer unique advantages, making it a tough decision.

Survicate is a Online Services solution with tags like survey, feedback, analytics, reporting, customer-insights.

It boasts features such as Drag & drop survey builder, 150+ survey templates, Distribution via email, web links, QR codes, Real-time analytics dashboard, Custom reporting, Integrations with apps like Slack, Zapier, Team collaboration, Custom branding and pros including Intuitive interface, Robust analytics and reporting, Easy distribution options, Good value for money, Great customer support.

On the other hand, Zendesk is a Online Services product tagged with help-desk, ticketing-system, customer-service, customer-support.

Its standout features include Ticketing system to manage customer support requests, Knowledge base to provide self-service support, Community forums for customers to interact, Reporting and analytics, Multi-channel support (email, social media, chat, etc), Automation and macros, SLA and priority management, Customizable workflows, and it shines with pros like Intuitive and easy to use interface, Powerful automation capabilities, Strong knowledge base and community options, Good integration options, Scales well for growing companies, Flexible pricing plans.

Feature	Survicate	Zendesk
Overall Score	N/A	N/A
Primary Category	Online Services	Online Services

Product Overview

Survicate

Description: Survicate is an online survey and feedback software that allows users to create surveys, polls, NPS surveys, and feedback forms to gather customer insights. It provides easy drag and drop survey building, distribution via email and web links, and real-time analytics and reporting.

Zendesk

Description: Zendesk is a customer service software company that provides products to manage customer support interactions. Its flagship product, Zendesk Support, is a help desk ticketing system that allows companies to track, respond to, and resolve customer support tickets.

Key Features Comparison

Survicate Features

• Drag & drop survey builder
• 150+ survey templates
• Distribution via email, web links, QR codes
• Real-time analytics dashboard
• Custom reporting
• Integrations with apps like Slack, Zapier
• Team collaboration
• Custom branding

Zendesk Features

• Ticketing system to manage customer support requests
• Knowledge base to provide self-service support
• Community forums for customers to interact
• Reporting and analytics
• Multi-channel support (email, social media, chat, etc)
• Automation and macros
• SLA and priority management
• Customizable workflows

Pros & Cons Analysis

Survicate

Pros

• Intuitive interface
• Robust analytics and reporting
• Easy distribution options
• Good value for money
• Great customer support

Cons

• Can be pricey for larger teams
• Limited logic options in survey builder
• No offline survey option
• No API access

Zendesk

Pros

• Intuitive and easy to use interface
• Powerful automation capabilities
• Strong knowledge base and community options
• Good integration options
• Scales well for growing companies
• Flexible pricing plans

Cons

• Can be pricey for smaller businesses
• Mobile app needs improvement
• Advanced customization requires developer skills
• Lacks phone support channel
• Steep learning curve for some features

Pricing Comparison

Survicate

• Freemium
• Subscription-Based

Zendesk

• Freemium
• Subscription-Based