LanDesk Service Management
LanDesk Service Management is an IT service management software that helps manage IT infrastructure, assets, and services. It includes features like incident management, problem management, change management, release management, service catalog, and more.
itsm
service-desk
incident-management
change-management
LanDesk Service Management: Manage IT Infrastructure & Services
LanDesk Service Management is an IT service management software that helps manage IT infrastructure, assets, and services. It includes features like incident management, problem management, change management, release management, service catalog, and more.
What is LanDesk Service Management?
LanDesk Service Management is an enterprise-level IT service management (ITSM) software designed to help IT organizations manage their infrastructure, assets, and services efficiently. Some key features and capabilities of LanDesk Service Management include:
- Incident management - Helps track, manage and resolve incidents such as service outages, user requests, hardware/software issues, security threats, etc.
- Problem management - Allows identifying root causes of incidents and preventing recurring issues.
- Change management - Standardizes and controls the lifecycle of all changes to the IT infrastructure.
- Release management - Automates planning, scheduling and roll out of software releases.
- Service catalog - Provides a centralized portal for users to request or access available IT services.
- SLA management - Define service level agreements (SLAs) and track SLA compliance.
- Reporting and analytics - Advanced reporting capabilities to track KPIs, identify trends, analyze resource utilization, etc.
- IT asset management - Discover, track and manage entire IT infrastructure including hardware, software, contracts, licenses, etc.
- REST APIs - Integrates with other systems and extends capabilities.
Overall, LanDesk Service Management aims to align IT services with business needs, improve service quality and operational efficiency. It is scalable to support small, mid-sized or large enterprises.
LanDesk Service Management Features
Features
- Incident management
- Problem management
- Change management
- Release management
- Service catalog management
- Knowledge management
- Asset management
- Configuration management
- Service level management
Pricing
- Subscription-Based
- Pay-As-You-Go
Pros
Comprehensive ITSM capabilities
Integration with other LanDesk products
Automation and workflow customization
Reporting and analytics
Mobile access
Cons
Complex and time consuming implementation
Steep learning curve
Can be expensive for smaller organizations
Limited third party integrations
Reviews & Ratings
Login to ReviewNo reviews yet
Be the first to share your experience with LanDesk Service Management!
Login to ReviewThe Best LanDesk Service Management Alternatives
Top Business & Commerce and It Service Management and other similar apps like LanDesk Service Management
Here are some alternatives to LanDesk Service Management:
Suggest an alternative ❐
Zendesk
Zendesk is a customer service and engagement software company founded in 2007. Its flagship product is Zendesk Support, which is a help desk ticketing system designed to streamline and improve customer service interactions.Key features of Zendesk Support include:Ticket tracking - Agents can track, respond to, collaborate on, and resolve customer...
Freshservice
Freshservice is a cloud-based IT service management (ITSM) platform designed to streamline IT operations and improve efficiency. It was launched in 2011 by Freshworks and provides businesses with a fresh approach to ITSM.Some key features of Freshservice include:Ticket Management - Comprehensive ticketing system to track issues and requests. Automated ticket...
Helpy.io
Helpy.io is a comprehensive customer service and help desk software solution designed to enhance customer experience and streamline support operations. Its key features include:- Ticketing system - Manage all customer inquiries and issues with a unified support ticket pipeline including assignment rules, SLA policies, and auto-escalation workflows.- Live chat -...
Engati
Engati is a leading conversational AI platform used by businesses to automate customer interactions across various channels. It provides an easy-to-use drag-and-drop interface to build highly functional chatbots and virtual assistants without needing any coding knowledge.Key features of Engati include:Visual bot builder with pre-built templates and components to build flows...
Trengo
Trengo is a cloud-based customer relationship management (CRM) platform aimed at small and medium-sized businesses. It provides a suite of tools to help manage key customer interactions including:Lead, contact, and account managementSales opportunity trackingCustomer communication features such as email and SMS marketingReporting and analytics on sales performanceIntegration with other business...
CitSmart
CitSmart is a robust citizen relationship management (CRM) platform designed specifically for government agencies and municipalities. It enables organizations to efficiently manage citizen requests, track issues, organize documents and data, automate workflows, and analyze performance through interactive dashboards and reports.Key features of CitSmart include:Service request management - Log, track, assign,...
InvGate Service Desk
InvGate Service Desk is an IT service management software designed to help IT teams manage services and support more efficiently. It provides a variety of features to track IT assets, monitor systems, automate processes, and optimize service delivery.Key features of InvGate Service Desk include:Incident Management - Log, categorize, assign, escalate...
Deskero
Deskero is a project management and collaboration tool designed for Scrum and Kanban agile software development teams. It aims to simplify agile software development process and improve team collaboration.Key features of Deskero include:Customizable Kanban boards to visualize workSprint planning with backlogs and roadmapsTask, epic, and story managementEstimation and time trackingTeam...
Alloy Navigator
Alloy Navigator is a versatile business modeling and analysis software used by organizations of all sizes. It enables both technical and non-technical users to map out complex systems visually to gain deeper insights.With an intuitive drag-and-drop interface, Alloy Navigator makes it easy to diagram databases, processes, organizational structures, value chains,...
EasyVista
EasyVista is an IT service management (ITSM) software designed to help organizations manage their IT operations and services efficiently. Some key capabilities and features of EasyVista include:Incident management - Provides tools to log, categorize, assign, escalate and resolve incidents and service requests reported by end users.Problem management - Helps identify...
Vivantio
Vivantio is a leading provider of cloud-based IT service management (ITSM) software. Founded in 2008, Vivantio offers an ITSM platform designed to help IT teams manage services, assets, requests, problems, changes, projects, and more from a unified interface.Some key features of Vivantio include:IT help desk and ticketing system for managing...
VisionFlow
VisionFlow is a powerful yet user-friendly no-code business process management (BPM) and workflow automation platform. It enables organizations to visually map, analyze, improve, and automate complex business processes without the need for coding.With an intuitive drag-and-drop interface, VisionFlow makes it easy for non-technical users to model workflows using a vast...
Impero Corporate
Impero Corporate is a comprehensive classroom management software solution designed specifically for schools and educational organizations. It gives teachers control and oversight over student devices to ensure focus and productivity during lessons.Key features of Impero Corporate include:Remote screen monitoring - Teachers can view and control student screens to monitor activity...