LanDesk Service Management
LanDesk Service Management is an IT service management software that helps manage IT infrastructure, assets, and services. It includes features like incident management, problem management, change management, release management, service catalog, and more.
LanDesk Service Management: Manage IT Infrastructure & Services
LanDesk Service Management is an IT service management software that helps manage IT infrastructure, assets, and services. It includes features like incident management, problem management, change management, release management, service catalog, and more.
What is LanDesk Service Management?
LanDesk Service Management is an enterprise-level IT service management (ITSM) software designed to help IT organizations manage their infrastructure, assets, and services efficiently. Some key features and capabilities of LanDesk Service Management include:
- Incident management - Helps track, manage and resolve incidents such as service outages, user requests, hardware/software issues, security threats, etc.
- Problem management - Allows identifying root causes of incidents and preventing recurring issues.
- Change management - Standardizes and controls the lifecycle of all changes to the IT infrastructure.
- Release management - Automates planning, scheduling and roll out of software releases.
- Service catalog - Provides a centralized portal for users to request or access available IT services.
- SLA management - Define service level agreements (SLAs) and track SLA compliance.
- Reporting and analytics - Advanced reporting capabilities to track KPIs, identify trends, analyze resource utilization, etc.
- IT asset management - Discover, track and manage entire IT infrastructure including hardware, software, contracts, licenses, etc.
- REST APIs - Integrates with other systems and extends capabilities.
Overall, LanDesk Service Management aims to align IT services with business needs, improve service quality and operational efficiency. It is scalable to support small, mid-sized or large enterprises.
LanDesk Service Management Features
Features
- Incident management
- Problem management
- Change management
- Release management
- Service catalog management
- Knowledge management
- Asset management
- Configuration management
- Service level management
Pricing
- Subscription-Based
- Pay-As-You-Go
Pros
Comprehensive ITSM capabilities
Integration with other LanDesk products
Automation and workflow customization
Reporting and analytics
Mobile access
Cons
Complex and time consuming implementation
Steep learning curve
Can be expensive for smaller organizations
Limited third party integrations
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