Freshservice vs LanDesk Service Management
Struggling to choose between Freshservice and LanDesk Service Management? Both products offer unique advantages, making it a tough decision.
Freshservice is a Business & Commerce solution with tags like helpdesk, ticketing, itsm, service-desk.
It boasts features such as Incident management, Problem management, Change management, Release management, Asset management, Knowledge base, Self service portal, Reporting and analytics and pros including Intuitive and easy to use interface, Automated workflows and processes, Robust customization options, Strong mobile device support, Integration with many third-party apps, Reasonable pricing.
On the other hand, LanDesk Service Management is a Business & Commerce product tagged with itsm, service-desk, incident-management, change-management.
Its standout features include Incident management, Problem management, Change management, Release management, Service catalog management, Knowledge management, Asset management, Configuration management, Service level management, and it shines with pros like Comprehensive ITSM capabilities, Integration with other LanDesk products, Automation and workflow customization, Reporting and analytics, Mobile access.
To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.
Freshservice
Freshservice is a cloud-based IT service management (ITSM) software that helps IT teams manage service desk tickets, assets, changes, releases, and more. It offers features like automated workflows, custom reporting, and integrations with other tools.
Categories:
Freshservice Features
- Incident management
- Problem management
- Change management
- Release management
- Asset management
- Knowledge base
- Self service portal
- Reporting and analytics
Pricing
- Freemium
- Subscription-Based
Pros
Cons
LanDesk Service Management
LanDesk Service Management is an IT service management software that helps manage IT infrastructure, assets, and services. It includes features like incident management, problem management, change management, release management, service catalog, and more.
Categories:
LanDesk Service Management Features
- Incident management
- Problem management
- Change management
- Release management
- Service catalog management
- Knowledge management
- Asset management
- Configuration management
- Service level management
Pricing
- Subscription-Based
- Pay-As-You-Go