Live Chat 3 vs Zendesk

Struggling to choose between Live Chat 3 and Zendesk? Both products offer unique advantages, making it a tough decision.

Live Chat 3 is a Social & Communications solution with tags like chat, messaging, website, realtime, analytics.

It boasts features such as Unlimited agents, Canned responses, Chat transfer, Real-time analytics, Integrations with CRM and help desk software and pros including Easy to use interface, Customizable chat widget, Multiple chat routing options, Detailed real-time analytics, Seamless integration with popular apps.

On the other hand, Zendesk is a Online Services product tagged with help-desk, ticketing-system, customer-service, customer-support.

Its standout features include Ticketing system to manage customer support requests, Knowledge base to provide self-service support, Community forums for customers to interact, Reporting and analytics, Multi-channel support (email, social media, chat, etc), Automation and macros, SLA and priority management, Customizable workflows, and it shines with pros like Intuitive and easy to use interface, Powerful automation capabilities, Strong knowledge base and community options, Good integration options, Scales well for growing companies, Flexible pricing plans.

Feature	Live Chat 3	Zendesk
Overall Score	N/A	N/A
Primary Category	Social & Communications	Online Services

Product Overview

Live Chat 3

Description: Live Chat 3 is a live chat and messaging software designed for websites. It allows website owners to communicate with visitors in real-time through chat windows. Key features include unlimited agents, canned responses, chat transfer, real-time analytics, and integrations with CRM and help desk software.

Zendesk

Description: Zendesk is a customer service software company that provides products to manage customer support interactions. Its flagship product, Zendesk Support, is a help desk ticketing system that allows companies to track, respond to, and resolve customer support tickets.

Key Features Comparison

Live Chat 3 Features

• Unlimited agents
• Canned responses
• Chat transfer
• Real-time analytics
• Integrations with CRM and help desk software

Zendesk Features

• Ticketing system to manage customer support requests
• Knowledge base to provide self-service support
• Community forums for customers to interact
• Reporting and analytics
• Multi-channel support (email, social media, chat, etc)
• Automation and macros
• SLA and priority management
• Customizable workflows

Pros & Cons Analysis

Live Chat 3

Pros

• Easy to use interface
• Customizable chat widget
• Multiple chat routing options
• Detailed real-time analytics
• Seamless integration with popular apps

Cons

• Limited customization options
• No video or voice chat
• More expensive than some competitors
• Mobile app could be better

Zendesk

Pros

• Intuitive and easy to use interface
• Powerful automation capabilities
• Strong knowledge base and community options
• Good integration options
• Scales well for growing companies
• Flexible pricing plans

Cons

• Can be pricey for smaller businesses
• Mobile app needs improvement
• Advanced customization requires developer skills
• Lacks phone support channel
• Steep learning curve for some features

Pricing Comparison

Live Chat 3

• Subscription-Based

Zendesk

• Freemium
• Subscription-Based