jiLiveChat vs Zendesk

Struggling to choose between jiLiveChat and Zendesk? Both products offer unique advantages, making it a tough decision.

jiLiveChat is a Social & Communications solution with tags like live-chat, chatbot, website-chat, customer-support.

It boasts features such as Real-time live chat, Chatbots & AI, Visitor tracking, Team inbox, Customizable chat widget, Mobile app, Analytics & reports and pros including Easy to set up and use, Very customizable, Good value for money, Scales well for growing businesses, Good features for the price.

On the other hand, Zendesk is a Online Services product tagged with help-desk, ticketing-system, customer-service, customer-support.

Its standout features include Ticketing system to manage customer support requests, Knowledge base to provide self-service support, Community forums for customers to interact, Reporting and analytics, Multi-channel support (email, social media, chat, etc), Automation and macros, SLA and priority management, Customizable workflows, and it shines with pros like Intuitive and easy to use interface, Powerful automation capabilities, Strong knowledge base and community options, Good integration options, Scales well for growing companies, Flexible pricing plans.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.