Zoho Discussions vs Zendesk

Struggling to choose between Zoho Discussions and Zendesk? Both products offer unique advantages, making it a tough decision.

Zoho Discussions is a Online Services solution with tags like forum, discussion-board, community, communication.

It boasts features such as Forums, Blogs, Polls, Events, Ideas, Q&A and pros including Easy to use interface, Integrates with other Zoho products, Mobile app available, Customizable design and layout, Granular permission settings.

On the other hand, Zendesk is a Online Services product tagged with help-desk, ticketing-system, customer-service, customer-support.

Its standout features include Ticketing system to manage customer support requests, Knowledge base to provide self-service support, Community forums for customers to interact, Reporting and analytics, Multi-channel support (email, social media, chat, etc), Automation and macros, SLA and priority management, Customizable workflows, and it shines with pros like Intuitive and easy to use interface, Powerful automation capabilities, Strong knowledge base and community options, Good integration options, Scales well for growing companies, Flexible pricing plans.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.