HelpDesk by LiveChat
HelpDesk by LiveChat is a customer service software that allows companies to manage customer conversations across multiple channels like email, live chat, messengers, and social media from one dashboard. It offers features like shared team inbox, CSAT surveys, help desk ticketing
help-desk
ticketing-system
live-chat
email
social-media
customer-support
HelpDesk by LiveChat: Customer Service Software for Multi-Channel Support
HelpDesk by LiveChat is a customer service software that allows companies to manage customer conversations across multiple channels like email, live chat, messengers, and social media from one dashboard. It offers features like shared team inbox, CSAT surveys, help desk ticketing system, canned responses, and custom integrations.
What is HelpDesk by LiveChat?
HelpDesk by LiveChat is a robust customer service software designed to help companies manage conversations with customers across multiple channels. It allows you to keep all customer interactions including email, live chat, social messengers, and social media messages organized in one shared team inbox.
Key features of HelpDesk include:
- Shared team inbox to assign, monitor, and respond to customer queries
- Ticketing system to track customer issues and facilitate team collaboration
- Knowledge base to document solutions for common questions
- Canned responses to standardize reply time
- CSAT surveys to measure customer satisfaction
- Custom integrations with other software like CRM, analytics, etc.
- Mobile apps so support agents can respond from anywhere
An advantage of HelpDesk is its ease of use and affordable pricing plans suitable for small businesses. It also offers reliable customer support. The tool simplifies collaboration between team members for providing quick and consistent customer service across multiple channels.
Overall, HelpDesk is an ideal help desk software for SMBs looking to deliver omnichannel customer support with increased efficiency and organization.
HelpDesk by LiveChat Features
Features
- Shared team inbox
- CSAT surveys
- Help desk ticketing system
- Canned responses
- Custom integrations
Pricing
- Subscription-Based
Pros
Centralized customer communication management
Ability to handle multiple communication channels
Customizable canned responses for faster responses
Detailed reporting and analytics
Cons
Limited free plan features
Pricing can be expensive for smaller businesses
Learning curve for new users
Official Links
The Best HelpDesk by LiveChat Alternatives
Top Business & Commerce and Customer Service and other similar apps like HelpDesk by LiveChat
Here are some alternatives to HelpDesk by LiveChat:
Suggest an alternative ❐
Zendesk
Zendesk is a customer service and engagement software company founded in 2007. Its flagship product is Zendesk Support, which is a help desk ticketing system designed to streamline and improve customer service interactions.Key features of Zendesk Support include:Ticket tracking - Agents can track, respond to, collaborate on, and resolve customer...
Freshdesk
Freshdesk is a cloud-based customer support software designed to help businesses provide seamless, exceptional customer service across multiple channels. Here are some key features of Freshdesk:Ticketing System - Helps teams manage customer queries efficiently. Comes with advanced automation and routing capabilities.Knowledge Base - Allows you to create a self-serve knowledge...
UserVoice
UserVoice is a popular customer feedback and helpdesk software designed to help companies connect with their customers. It includes several key features:Idea forums - Customers can submit feature requests and ideas for improving your products. Other customers can vote on ideas.Helpdesk - Manage customer support tickets from inquiry to resolution....
Corteza Service Cloud
Corteza Service Cloud is an open-source low-code platform that enables rapid development of business applications for companies of all sizes. It provides a visual composer and automation tools to build full-featured solutions without the need for coding expertise.With Corteza, you can quickly build applications for managing data records, workflows and...
Raiseaticket
Raiseaticket is a comprehensive IT service desk and asset management solution designed to help IT teams manage services, assets, and requests more efficiently. Here are some key capabilities of Raiseaticket:Ticket Management - Raiseaticket provides an easy way for end users to submit service tickets via email, portal, chat, or phone....
Engati
Engati is a leading conversational AI platform used by businesses to automate customer interactions across various channels. It provides an easy-to-use drag-and-drop interface to build highly functional chatbots and virtual assistants without needing any coding knowledge.Key features of Engati include:Visual bot builder with pre-built templates and components to build flows...
Kayako
Kayako is a popular customer service software designed for small, medium and large businesses. It provides a unified platform to manage all customer support interactions across multiple channels including email, live chat, calls, social media, self-service portals, community forums and more.Some of the key capabilities and benefits of Kayako include:Multi-channel...
LiveAgent
LiveAgent is a feature-rich cloud-based customer service software designed to help businesses deliver exceptional omni-channel customer support. It allows companies to interact with customers seamlessly across multiple communication channels including live chat, email, social media, SMS messaging, call center support, helpdesk ticketing system, and more from a unified agent desktop.Key...
Kampsite
Kampsite is an open-source website builder and content management system (CMS) designed to help small businesses, organizations, and individuals to easily create professional-looking websites without needing to know how to code. It provides an intuitive drag-and-drop interface to build pages using pre-made content blocks and also has a template library...
