What is HelpDesk by LiveChat?
HelpDesk by LiveChat is a robust customer service software designed to help companies manage conversations with customers across multiple channels. It allows you to keep all customer interactions including email, live chat, social messengers, and social media messages organized in one shared team inbox.
Key features of HelpDesk include:
- Shared team inbox to assign, monitor, and respond to customer queries
- Ticketing system to track customer issues and facilitate team collaboration
- Knowledge base to document solutions for common questions
- Canned responses to standardize reply time
- CSAT surveys to measure customer satisfaction
- Custom integrations with other software like CRM, analytics, etc.
- Mobile apps so support agents can respond from anywhere
An advantage of HelpDesk is its ease of use and affordable pricing plans suitable for small businesses. It also offers reliable customer support. The tool simplifies collaboration between team members for providing quick and consistent customer service across multiple channels.
Overall, HelpDesk is an ideal help desk software for SMBs looking to deliver omnichannel customer support with increased efficiency and organization.