UserVoice vs HelpDesk by LiveChat

Struggling to choose between UserVoice and HelpDesk by LiveChat? Both products offer unique advantages, making it a tough decision.

UserVoice is a Business & Commerce solution with tags like feedback, helpdesk, analytics.

It boasts features such as Idea forums, Helpdesk ticketing, Customer support analytics, Feedback collection, Bug reporting, Feature requests and pros including Easy to set up and use, Good integration options, Scales well for large companies, Good analytics and reporting, Improves customer engagement.

On the other hand, HelpDesk by LiveChat is a Business & Commerce product tagged with help-desk, ticketing-system, live-chat, email, social-media, customer-support.

Its standout features include Shared team inbox, CSAT surveys, Help desk ticketing system, Canned responses, Custom integrations, and it shines with pros like Centralized customer communication management, Ability to handle multiple communication channels, Customizable canned responses for faster responses, Detailed reporting and analytics.

Feature	UserVoice	HelpDesk by LiveChat
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

UserVoice

Description: UserVoice is a customer feedback and helpdesk software that allows companies to collect feature requests, bug reports, and feedback from customers. It includes capabilities like idea forums, helpdesk ticketing, customer support analytics, and more.

HelpDesk by LiveChat

Description: HelpDesk by LiveChat is a customer service software that allows companies to manage customer conversations across multiple channels like email, live chat, messengers, and social media from one dashboard. It offers features like shared team inbox, CSAT surveys, help desk ticketing system, canned responses, and custom integrations.

Key Features Comparison

UserVoice Features

• Idea forums
• Helpdesk ticketing
• Customer support analytics
• Feedback collection
• Bug reporting
• Feature requests

HelpDesk by LiveChat Features

• Shared team inbox
• CSAT surveys
• Help desk ticketing system
• Canned responses
• Custom integrations

Pros & Cons Analysis

UserVoice

Pros

• Easy to set up and use
• Good integration options
• Scales well for large companies
• Good analytics and reporting
• Improves customer engagement

Cons

• Can get expensive for larger teams
• Limited customization options
• Mobile app needs improvement
• Steep learning curve initially

HelpDesk by LiveChat

Pros

• Centralized customer communication management
• Ability to handle multiple communication channels
• Customizable canned responses for faster responses
• Detailed reporting and analytics

Cons

• Limited free plan features
• Pricing can be expensive for smaller businesses
• Learning curve for new users

Pricing Comparison

UserVoice

• Freemium
• Subscription-Based

HelpDesk by LiveChat

• Subscription-Based