
Description: Kayako is a help desk and customer service software that allows businesses to manage customer support interactions across multiple channels like email, live chat, calls, and self-service. It provides features like ticketing, knowledge base, community forums, and more.
Type: Open Source Test Automation Framework
Founded: 2011
Primary Use: Mobile app testing automation
Supported Platforms: iOS, Android, Windows

Description: HelpDesk by LiveChat is a customer service software that allows companies to manage customer conversations across multiple channels like email, live chat, messengers, and social media from one dashboard. It offers features like shared team inbox, CSAT surveys, help desk ticketing system, canned responses, and custom integrations.
Type: Cloud-based Test Automation Platform
Founded: 2015
Primary Use: Web, mobile, and API testing
Supported Platforms: Web, iOS, Android, API