Kayako vs HelpDesk by LiveChat

Struggling to choose between Kayako and HelpDesk by LiveChat? Both products offer unique advantages, making it a tough decision.

Kayako is a Business & Commerce solution with tags like help-desk, customer-support, ticketing, knowledge-base, community-forums.

It boasts features such as Ticketing system to manage customer support requests, Knowledge base to provide self-service support articles, Live chat for real-time customer conversations, Email management and automation, Reporting and analytics, Multiple user roles and permissions, API integrations, Mobile app and pros including Intuitive and easy to use interface, Omnichannel support, Customizable workflows, Robust reporting and analytics, Scales for growing businesses, Third-party integrations.

On the other hand, HelpDesk by LiveChat is a Business & Commerce product tagged with help-desk, ticketing-system, live-chat, email, social-media, customer-support.

Its standout features include Shared team inbox, CSAT surveys, Help desk ticketing system, Canned responses, Custom integrations, and it shines with pros like Centralized customer communication management, Ability to handle multiple communication channels, Customizable canned responses for faster responses, Detailed reporting and analytics.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.