Zonka Feedback vs Zendesk

Struggling to choose between Zonka Feedback and Zendesk? Both products offer unique advantages, making it a tough decision.

Zonka Feedback is a Business & Commerce solution with tags like survey, analytics, reporting.

It boasts features such as Customizable surveys, Feedback widgets, Powerful analytics and reporting and pros including Easy to create and send surveys, Integrates with popular tools like Salesforce and Slack, Detailed analytics and reports.

On the other hand, Zendesk is a Online Services product tagged with help-desk, ticketing-system, customer-service, customer-support.

Its standout features include Ticketing system to manage customer support requests, Knowledge base to provide self-service support, Community forums for customers to interact, Reporting and analytics, Multi-channel support (email, social media, chat, etc), Automation and macros, SLA and priority management, Customizable workflows, and it shines with pros like Intuitive and easy to use interface, Powerful automation capabilities, Strong knowledge base and community options, Good integration options, Scales well for growing companies, Flexible pricing plans.

Feature	Zonka Feedback	Zendesk
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Online Services

Product Overview

Zonka Feedback

Description: Zonka Feedback is a customer feedback and survey software that allows businesses to collect feedback across multiple channels, analyze results, and take action. It provides customizable surveys, feedback widgets, powerful analytics and reporting.

Zendesk

Description: Zendesk is a customer service software company that provides products to manage customer support interactions. Its flagship product, Zendesk Support, is a help desk ticketing system that allows companies to track, respond to, and resolve customer support tickets.

Key Features Comparison

Zonka Feedback Features

• Customizable surveys
• Feedback widgets
• Powerful analytics and reporting

Zendesk Features

• Ticketing system to manage customer support requests
• Knowledge base to provide self-service support
• Community forums for customers to interact
• Reporting and analytics
• Multi-channel support (email, social media, chat, etc)
• Automation and macros
• SLA and priority management
• Customizable workflows

Pros & Cons Analysis

Zonka Feedback

Pros

• Easy to create and send surveys
• Integrates with popular tools like Salesforce and Slack
• Detailed analytics and reports

Cons

• Can be pricey for small businesses
• Mobile app needs improvement
• Steep learning curve initially

Zendesk

Pros

• Intuitive and easy to use interface
• Powerful automation capabilities
• Strong knowledge base and community options
• Good integration options
• Scales well for growing companies
• Flexible pricing plans

Cons

• Can be pricey for smaller businesses
• Mobile app needs improvement
• Advanced customization requires developer skills
• Lacks phone support channel
• Steep learning curve for some features

Pricing Comparison

Zonka Feedback

• Subscription-Based

Zendesk

• Freemium
• Subscription-Based