Banckle Feedback Capture
Banckle Feedback Capture is a customer feedback software that allows businesses to collect, analyze and act on customer feedback across channels. It features customizable surveys, powerful analytics, integration with popular software, and automated workflows to capture and levera
feedback
surveys
analytics
customer-experience
Banckle Feedback Capture: Collect, Analyze & Act on Customer Feedback
A customer feedback software solution that helps businesses collect, analyze, and act upon customer feedback across various channels, with customizable surveys, analytics, integrations, and automated workflows.
What is Banckle Feedback Capture?
Banckle Feedback Capture is a robust customer feedback software designed to help businesses capture, analyze and leverage customer insights to drive growth. Here are some key features of Banckle Feedback Capture:
- Customizable feedback surveys - Create targeted surveys to collect structured feedback across digital channels including email, web, and SMS. Surveys can have different question types including NPS, CSAT, text reviews, ratings, multiple choice and more.
- Omnichannel data aggregation - Collect customer feedback seamlessly across channels into a unified dashboard to get a complete view of the voice of the customer.
- Powerful analytics - Get instant access to critical metrics like NPS, CSAT, sentiment analysis, detailed reports, correlations and more to uncover actionable insights.
- Review management - Manage and respond to customer reviews from over 20+ platforms to monitor public customer feedback at scale.
- Closed-loop workflows - Set up automation rules to route feedback to appropriate teams and trigger actions like sending follow-ups or thank you messages.
- Integrations - Connect Banckle Feedback Capture to popular software like Zendesk, Salesforce, Slack and more to sync data across business-critical systems.
- Role-based access control - Manage team members and control access to feedback data through granular user permissions.
With Banckle's easy-to-use platform, businesses can truly listen, analyze and close the loop with customers to drive loyalty and business growth.
Banckle Feedback Capture Features
Features
- Customizable surveys
- Powerful analytics
- Integration with popular software
- Automated workflows
Pricing
- Subscription-Based
Pros
Easy to create and send surveys
Detailed feedback analytics
Integrates with CRM and support software
Automates follow-up based on feedback
Cons
Steep learning curve
Expensive for small businesses
Limited customization options
Setup can be time consuming
Official Links
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