Banckle Feedback Capture
Banckle Feedback Capture is a customer feedback software that allows businesses to collect, analyze and act on customer feedback across channels. It features customizable surveys, powerful analytics, integration with popular software, and automated workflows to capture and levera
Banckle Feedback Capture: Collect, Analyze & Act on Customer Feedback
A customer feedback software solution that helps businesses collect, analyze, and act upon customer feedback across various channels, with customizable surveys, analytics, integrations, and automated workflows.
What is Banckle Feedback Capture?
Banckle Feedback Capture is a robust customer feedback software designed to help businesses capture, analyze and leverage customer insights to drive growth. Here are some key features of Banckle Feedback Capture:
- Customizable feedback surveys - Create targeted surveys to collect structured feedback across digital channels including email, web, and SMS. Surveys can have different question types including NPS, CSAT, text reviews, ratings, multiple choice and more.
- Omnichannel data aggregation - Collect customer feedback seamlessly across channels into a unified dashboard to get a complete view of the voice of the customer.
- Powerful analytics - Get instant access to critical metrics like NPS, CSAT, sentiment analysis, detailed reports, correlations and more to uncover actionable insights.
- Review management - Manage and respond to customer reviews from over 20+ platforms to monitor public customer feedback at scale.
- Closed-loop workflows - Set up automation rules to route feedback to appropriate teams and trigger actions like sending follow-ups or thank you messages.
- Integrations - Connect Banckle Feedback Capture to popular software like Zendesk, Salesforce, Slack and more to sync data across business-critical systems.
- Role-based access control - Manage team members and control access to feedback data through granular user permissions.
With Banckle's easy-to-use platform, businesses can truly listen, analyze and close the loop with customers to drive loyalty and business growth.
Banckle Feedback Capture Features
Features
- Customizable surveys
- Powerful analytics
- Integration with popular software
- Automated workflows
Pricing
- Subscription-Based
Pros
Easy to create and send surveys
Detailed feedback analytics
Integrates with CRM and support software
Automates follow-up based on feedback
Cons
Steep learning curve
Expensive for small businesses
Limited customization options
Setup can be time consuming
Official Links
Reviews & Ratings
Login to ReviewThe Best Banckle Feedback Capture Alternatives
Top Business & Commerce and Customer Feedback and other similar apps like Banckle Feedback Capture
Here are some alternatives to Banckle Feedback Capture:
Suggest an alternative ❐
OsTicket
osTicket is an open-source support ticket system used by companies to track, prioritize, and solve customer support requests. It provides an email-based help desk system that replaces traditional email support.Key features of osTicket include:Email ticket management - Customers can submit tickets via email which become support requests in the system.Staff...
Disqus
Disqus is a popular blog comment hosting service used by millions of websites. It provides everything you need to have discussions on your site without having to build and manage the technology yourself.With Disqus, site owners can:Allow visitors to comment on contentModerate and manage discussionsBuild an active communityIntegrate rich media...
Zendesk
Zendesk is a customer service and engagement software company founded in 2007. Its flagship product is Zendesk Support, which is a help desk ticketing system designed to streamline and improve customer service interactions.Key features of Zendesk Support include:Ticket tracking - Agents can track, respond to, collaborate on, and resolve customer...
Freshdesk
Freshdesk is a cloud-based customer support software designed to help businesses provide seamless, exceptional customer service across multiple channels. Here are some key features of Freshdesk:Ticketing System - Helps teams manage customer queries efficiently. Comes with advanced automation and routing capabilities.Knowledge Base - Allows you to create a self-serve knowledge...
SurveyMonkey
SurveyMonkey is one of the world's leading online survey platforms, enabling individuals and organizations to create and distribute professional online surveys and analyze results quickly and easily. Founded in 1999, SurveyMonkey offers users a variety of features and capabilities:User-friendly drag-and-drop survey builder with a variety of customizable templates, designs, and...
PhpBB
phpBB is an open-source bulletin board software written in the PHP programming language. It is used to power discussion forums and message boards on websites. Some key features and information about phpBB:Released in 2000, it is one of the oldest and most popular forum softwares availableUsed by over 40% of...
UserVoice
UserVoice is a popular customer feedback and helpdesk software designed to help companies connect with their customers. It includes several key features:Idea forums - Customers can submit feature requests and ideas for improving your products. Other customers can vote on ideas.Helpdesk - Manage customer support tickets from inquiry to resolution....
Simple Machines Forum
Simple Machines Forum (SMF) is a powerful, free, and open source forum software that enables you to set up and run an online community website. It has an extensive feature set that allows you to grow and manage an active member base.Some key features of SMF include: Member profiles -...
UseResponse
UseResponse is a cloud-based customer service software designed to help support teams deliver exceptional customer experiences. Here are some key capabilities of UseResponse:Omnichannel Support - Support customers across multiple channels like email, live chat, social media, in-app messaging from one unified agent desktop.Ticket Management - Streamlines ticket assignment, prioritization, collaboration...
MyBB
MyBB is an open source, free forum software written in PHP that allows anyone to easily create and manage an online community website. First released in 2002, MyBB has become one of the most popular forum software options used on the web.Some key features of MyBB include:User accounts and profilesPublic...
Get Satisfaction
Get Satisfaction is a customer engagement and experience platform designed to help companies build better relationships with their customers. It allows brands to have conversations with customers right on their website, mobile app or social media channels.Some key features of Get Satisfaction include:Public customer community - Customers can ask questions,...
BbPress
bbPress is an open source forum software package that is designed to integrate seamlessly with WordPress. It transforms a standard WordPress installation into a full-featured forums system without requiring any additional configuration. bbPress comes packed with features that allow you to get a forums site up and running quickly.Some of...
