osTicket vs Banckle Feedback Capture

Struggling to choose between osTicket and Banckle Feedback Capture? Both products offer unique advantages, making it a tough decision.

osTicket is a Business & Commerce solution with tags like open-source, ticket-system, customer-support, helpdesk-software.

It boasts features such as Ticket management, Email piping, Knowledgebase, SLA enforcement, Canned responses, Ticket filters, User roles and permissions, Multilingual support, REST API and pros including Open source and free, Easy to install and use, Highly customizable, Active community support, Scales for large organizations, Integrates with LDAP and Active Directory.

On the other hand, Banckle Feedback Capture is a Business & Commerce product tagged with feedback, surveys, analytics, customer-experience.

Its standout features include Customizable surveys, Powerful analytics, Integration with popular software, Automated workflows, and it shines with pros like Easy to create and send surveys, Detailed feedback analytics, Integrates with CRM and support software, Automates follow-up based on feedback.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

osTicket

osTicket

osTicket is an open source ticket support system that allows companies to track, prioritize, and solve customer support tickets. It is lightweight, easy to set up, and enables efficient workflow.

Categories:
Business & Commerce Customer Support
open-source ticket-system customer-support helpdesk-software

OsTicket Features

  1. Ticket management
  2. Email piping
  3. Knowledgebase
  4. SLA enforcement
  5. Canned responses
  6. Ticket filters
  7. User roles and permissions
  8. Multilingual support
  9. REST API

Pricing

  • Open Source
  • Free

Pros

Open source and free

Easy to install and use

Highly customizable

Active community support

Scales for large organizations

Integrates with LDAP and Active Directory

Cons

Limited reporting capabilities

No native mobile apps

Steep learning curve for advanced configurations

Lacks some advanced features of paid solutions

Banckle Feedback Capture

Banckle Feedback Capture

Banckle Feedback Capture is a customer feedback software that allows businesses to collect, analyze and act on customer feedback across channels. It features customizable surveys, powerful analytics, integration with popular software, and automated workflows to capture and leverage customer insights.

Categories:
Business & Commerce Customer Feedback
feedback surveys analytics customer-experience

Banckle Feedback Capture Features

  1. Customizable surveys
  2. Powerful analytics
  3. Integration with popular software
  4. Automated workflows

Pricing

  • Subscription-Based

Pros

Easy to create and send surveys

Detailed feedback analytics

Integrates with CRM and support software

Automates follow-up based on feedback

Cons

Steep learning curve

Expensive for small businesses

Limited customization options

Setup can be time consuming