osTicket vs Banckle Feedback Capture

Struggling to choose between osTicket and Banckle Feedback Capture? Both products offer unique advantages, making it a tough decision.

osTicket is a Business & Commerce solution with tags like open-source, ticket-system, customer-support, helpdesk-software.

It boasts features such as Ticket management, Email piping, Knowledgebase, SLA enforcement, Canned responses, Ticket filters, User roles and permissions, Multilingual support, REST API and pros including Open source and free, Easy to install and use, Highly customizable, Active community support, Scales for large organizations, Integrates with LDAP and Active Directory.

On the other hand, Banckle Feedback Capture is a Business & Commerce product tagged with feedback, surveys, analytics, customer-experience.

Its standout features include Customizable surveys, Powerful analytics, Integration with popular software, Automated workflows, and it shines with pros like Easy to create and send surveys, Detailed feedback analytics, Integrates with CRM and support software, Automates follow-up based on feedback.

Feature	osTicket	Banckle Feedback Capture
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

osTicket

Description: osTicket is an open source ticket support system that allows companies to track, prioritize, and solve customer support tickets. It is lightweight, easy to set up, and enables efficient workflow.

Banckle Feedback Capture

Description: Banckle Feedback Capture is a customer feedback software that allows businesses to collect, analyze and act on customer feedback across channels. It features customizable surveys, powerful analytics, integration with popular software, and automated workflows to capture and leverage customer insights.

Key Features Comparison

osTicket Features

• Ticket management
• Email piping
• Knowledgebase
• SLA enforcement
• Canned responses
• Ticket filters
• User roles and permissions
• Multilingual support
• REST API

Banckle Feedback Capture Features

• Customizable surveys
• Powerful analytics
• Integration with popular software
• Automated workflows

Pros & Cons Analysis

osTicket

Pros

• Open source and free
• Easy to install and use
• Highly customizable
• Active community support
• Scales for large organizations
• Integrates with LDAP and Active Directory

Cons

• Limited reporting capabilities
• No native mobile apps
• Steep learning curve for advanced configurations
• Lacks some advanced features of paid solutions

Banckle Feedback Capture

Pros

• Easy to create and send surveys
• Detailed feedback analytics
• Integrates with CRM and support software
• Automates follow-up based on feedback

Cons

• Steep learning curve
• Expensive for small businesses
• Limited customization options
• Setup can be time consuming

Pricing Comparison

osTicket

• Open Source
• Free

Banckle Feedback Capture

• Subscription-Based