IET ITSM
iET ITSM is an IT service management software that helps organizations manage their IT services and assets. It includes features like incident, problem, change and release management, CMDB, knowledge base, reporting, and more.
itsm
incident-management
change-management
knowledge-base
reporting
iET ITSM: Comprehensive IT Service Management Software
iET ITSM is an IT service management software that helps organizations manage their IT services and assets. It includes features like incident, problem, change and release management, CMDB, knowledge base, reporting, and more.
What is IET ITSM?
iET ITSM is an enterprise-grade IT service management (ITSM) platform designed to help IT organizations efficiently deliver technology services and provide support. It enables companies to adopt ITIL best practices for IT service management.
Key capabilities and benefits of iET ITSM include:
- Incident management - Track, categorize, assign, escalate and resolve incidents
- Problem management - Identify root causes of incidents and prevent future occurrences
- Change management - Standardize methods and procedures for efficient handling of changes
- Release management - Plan, schedule and deploy releases while minimizing disruption
- Service catalog - Provide a catalog of available services for users to request and consume
- CMDB - Maintain accurate configuration details of critical IT infrastructure
- Reporting and dashboards - Gain visibility through out-of-the-box and custom reports
- Knowledge management - Document resolutions to common issues in a searchable knowledge base
- Integration capabilities - Integrate with other systems through REST APIs
- Customizable platform - Tailor processes, data models, forms and fields to your unique needs
Overall, iET ITSM enables mature IT service management to enhance delivery of IT services, improve operational efficiency, and provide better support.
IET ITSM Features
Features
- Incident management
- Problem management
- Change management
- Release management
- CMDB
- Knowledge base
- Reporting
Pricing
- Subscription-Based
Pros
User-friendly interface
Comprehensive functionality
Integration with other tools
Customizable workflows
Mobile access
Affordable pricing
Cons
Steep learning curve
Limited third-party integrations
Weak reporting capabilities
Lacks advanced automation features
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