Vivantio vs iET ITSM

Struggling to choose between Vivantio and iET ITSM? Both products offer unique advantages, making it a tough decision.

Vivantio is a Business & Commerce solution with tags like help-desk, asset-management, project-management, itsm.

It boasts features such as IT service desk & ticketing, Asset management, Change management, Project management, Knowledge base, Reporting & analytics and pros including Intuitive and easy to use interface, Flexible pricing options, Robust feature set for ITSM, Cloud-based for anytime, anywhere access, Customizable workflows and forms, Strong mobile device support.

On the other hand, iET ITSM is a Business & Commerce product tagged with itsm, incident-management, change-management, knowledge-base, reporting.

Its standout features include Incident management, Problem management, Change management, Release management, CMDB, Knowledge base, Reporting, and it shines with pros like User-friendly interface, Comprehensive functionality, Integration with other tools, Customizable workflows, Mobile access, Affordable pricing.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Vivantio

Vivantio

Vivantio is a provider of cloud-based IT service management software. It offers solutions for IT help desks, asset management, project management, and other ITSM needs. Vivantio aims to help IT teams work more efficiently and provide better service.

Categories:
Business & Commerce It Service Management
help-desk asset-management project-management itsm

Vivantio Features

  1. IT service desk & ticketing
  2. Asset management
  3. Change management
  4. Project management
  5. Knowledge base
  6. Reporting & analytics

Pricing

  • Subscription-Based
  • Pay-As-You-Go

Pros

Intuitive and easy to use interface

Flexible pricing options

Robust feature set for ITSM

Cloud-based for anytime, anywhere access

Customizable workflows and forms

Strong mobile device support

Cons

Can be complex for smaller businesses

Limited native integrations with third-party apps

Requires training time to fully leverage features

Support and implementation services cost extra

iET ITSM

iET ITSM

iET ITSM is an IT service management software that helps organizations manage their IT services and assets. It includes features like incident, problem, change and release management, CMDB, knowledge base, reporting, and more.

Categories:
Business & Commerce It Service Management
itsm incident-management change-management knowledge-base reporting

IET ITSM Features

  1. Incident management
  2. Problem management
  3. Change management
  4. Release management
  5. CMDB
  6. Knowledge base
  7. Reporting

Pricing

  • Subscription-Based

Pros

User-friendly interface

Comprehensive functionality

Integration with other tools

Customizable workflows

Mobile access

Affordable pricing

Cons

Steep learning curve

Limited third-party integrations

Weak reporting capabilities

Lacks advanced automation features