Gripeless
Gripeless is a customer feedback and review management software designed for small businesses. It allows companies to collect customer reviews across various channels in one place and analyze feedback to identify areas for improvement.
reviews
feedback
customers
sentiment-analysis
Gripeless: Customer Feedback & Review Management Software
Gripeless is a customer feedback and review management software designed for small businesses. It allows companies to collect customer reviews across various channels in one place and analyze feedback to identify areas for improvement.
What is Gripeless?
Gripeless is a comprehensive customer feedback and review management software designed specifically for small businesses. It enables businesses to easily monitor online customer feedback from various sources including review sites like Yelp, Google, and Facebook in one centralized platform.
With Gripeless, businesses can encourage customers to leave reviews, capture feedback across various devices and locations, analyze reviews to identify problems or opportunities, and respond to reviews publicly or privately. The software automatically categorizes reviews as positive or negative and enables filtering of reviews based on star ratings, keywords, locations and more.
Key features of Gripeless include customizable review collection forms, intelligent review analysis with sentiment tracking, review response templates, integration with popular sites like Instagram and Twitter, email review summaries, configurable scoring systems, role-based access control and more.
Overall, Gripeless aims to help small businesses better understand their customers, systematically manage large volumes of feedback, and leverage review insights to offer personalized customer experiences and drive growth.
Gripeless Features
Features
- Collect customer reviews from various channels
- Analyze feedback and sentiment
- Identify areas for improvement
- Integration with social media
- Email collection of reviews
- Review management dashboard
- Customizable review forms
- Automated review requests
- Review moderation
- Review publishing
- Review response tools
- Analytics and reporting
Pricing
- Freemium
Pros
Easy to use interface
Affordable pricing
Good support
Useful analytics
Increased customer engagement
Improved online reputation
Centralized review management
Customizable forms and workflows
Automated review collection
Cons
Limited customization options
No mobile app
Integration limitations
Lacks advanced analytics
Email review collection can seem spammy
Steep learning curve for some features
Official Links
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