Fider
Fider is an open source customer feedback tool. It helps companies collect and organize customer feedback and feature requests. It includes features like upvoting, commenting, satisfaction scores, and roadmap tracking.
feedback
roadmap
upvoting
comments
satisfaction-scores
Fider: Open Source Customer Feedback Tool
A free customer feedback software to collect, organize and prioritize customer feedback & feature requests with features like upvoting, commenting, satisfaction scores and roadmap tracking.
What is Fider?
Fider is an open source customer feedback and feature management tool. It allows companies to organize and prioritize customer ideas and feedback. Fider helps product teams build products that customers love.
With Fider, companies can collect and organize customer requests for improvements, new features, and bug reports. Customers can upvote items that are important to them, helping product teams identify top priorities and pain points.
Fider includes options for companies to communicate back with customers on the status of requests. The roadmap helps visualize what requests may be worked on next. Satisfaction scores let product teams measure customer satisfaction over time.
Fider is self-hosted. It can be deployed privately with full data access and customization options. Because it is open source software, companies have complete control over it. Fider is written using Go and React.
Overall, Fider is a great tool for companies seeking to organize customer feedback. Its clean interface and focus on upvoting provide an easy way for product teams to identify and act on what matters most to customers.
Fider Features
Features
- Collect customer feedback and feature requests
- Upvoting and commenting on ideas
- Satisfaction scores and NPS
- Public roadmap
- Multi-language support
- Open API
- SSO integration
- Slack notifications
Pricing
- Open Source
- Freemium
Pros
Open source and free for unlimited users
Easy to set up and use
Engages users through voting and discussions
Prioritizes feedback transparently
Integrates with various tools
Cons
Less features than paid alternatives
Limited customization options
No advanced analytics
Official Links
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