Hearken
Hearken is an open-source community engagement platform that helps newsrooms better connect with their audience. It provides tools for news organizations to crowdsource story ideas, gather feedback, and interact with readers.
Hearken: Open-Source Community Engagement Platform
Hearken helps newsrooms connect with their audience through community engagement tools for crowdsource story ideas, gather feedback, and interact with readers.
What is Hearken?
Hearken is an open-source community engagement platform designed to help news organizations better connect with their audience. It provides a suite of tools to facilitate two-way communication between newsrooms and their readers.
Some key features of Hearken include:
- Crowdsourcing - Newsrooms can gather story ideas and personal experiences from readers by posting assignments and surveys.
- Comments - Readers can leave comments on articles and journalists can respond, facilitating productive discussions.
- Newsletter - Readers can sign up for email newsletters catered to their interests based on their input.
- Analytics - Newsrooms get data and insights on the types of stories and coverage readers find most valuable.
By leveraging Hearken, news organizations can tap into the wisdom of their community to produce more reader-centric coverage. This ultimately builds loyalty and trust with the audience. Hearken is free, open source software originally developed by the American Press Institute.
Hearken Features
Features
- Allows newsrooms to crowdsource story ideas from their audience
- Provides tools for gathering feedback on stories and topics from readers
- Enables newsrooms to directly interact with and respond to their audience
- Open-source web platform that is free to install and use
Pricing
- Open Source
Pros
Improves reader engagement and loyalty by making them feel heard
Generates fresh, reader-driven story ideas and perspectives
Gathers actionable insights into what readers care about
Free and open source makes it accessible to any newsroom
Cons
Requires effort to actively moderate and respond to audience submissions
May receive off-topic or unhelpful suggestions from some readers
Needs promotion to generate consistent reader participation
As open source, lacks dedicated support services
Official Links
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