Get Satisfaction vs Hearken

Struggling to choose between Get Satisfaction and Hearken? Both products offer unique advantages, making it a tough decision.

Get Satisfaction is a Online Services solution with tags like customer-service, feedback, community.

It boasts features such as Knowledge base, Community forums, Analytics and reporting, Mobile app, Integration with social media, Ticketing system, Feedback collection and pros including Improves customer engagement, Provides insights into customer needs, Integrates with popular platforms, Mobile access, Customizable interface.

On the other hand, Hearken is a News & Books product tagged with crowdsourcing, audience-engagement, community, newsrooms, journalism.

Its standout features include Allows newsrooms to crowdsource story ideas from their audience, Provides tools for gathering feedback on stories and topics from readers, Enables newsrooms to directly interact with and respond to their audience, Open-source web platform that is free to install and use, and it shines with pros like Improves reader engagement and loyalty by making them feel heard, Generates fresh, reader-driven story ideas and perspectives, Gathers actionable insights into what readers care about, Free and open source makes it accessible to any newsroom.

Feature	Get Satisfaction	Hearken
Overall Score	N/A	N/A
Primary Category	Online Services	News & Books

Product Overview

Get Satisfaction

Description: Get Satisfaction is a customer engagement platform that allows companies to interact with customers online. It provides tools for companies to manage customer questions, feedback, and discussions on their website, mobile app, or social media.

Hearken

Description: Hearken is an open-source community engagement platform that helps newsrooms better connect with their audience. It provides tools for news organizations to crowdsource story ideas, gather feedback, and interact with readers.

Key Features Comparison

Get Satisfaction Features

• Knowledge base
• Community forums
• Analytics and reporting
• Mobile app
• Integration with social media
• Ticketing system
• Feedback collection

Hearken Features

• Allows newsrooms to crowdsource story ideas from their audience
• Provides tools for gathering feedback on stories and topics from readers
• Enables newsrooms to directly interact with and respond to their audience
• Open-source web platform that is free to install and use

Pros & Cons Analysis

Get Satisfaction

Pros

• Improves customer engagement
• Provides insights into customer needs
• Integrates with popular platforms
• Mobile access
• Customizable interface

Cons

• Can be expensive for large companies
• Setup and customization requires time
• Limitations in free plan
• No native phone support

Hearken

Pros

• Improves reader engagement and loyalty by making them feel heard
• Generates fresh, reader-driven story ideas and perspectives
• Gathers actionable insights into what readers care about
• Free and open source makes it accessible to any newsroom

Cons

• Requires effort to actively moderate and respond to audience submissions
• May receive off-topic or unhelpful suggestions from some readers
• Needs promotion to generate consistent reader participation
• As open source, lacks dedicated support services

Pricing Comparison

Get Satisfaction

• Freemium
• Subscription-Based

Hearken

• Open Source